JOB TITLE: Anti-Violence Program Case Manager
REPORTS TO: Senior Director of Anti-Violence & Restorative Practices Programs
EMPLOYMENT TYPE: Full-Time
LOCATION: Family Justice Center (Brooklyn / Queens)
SALARY: $63,924.53 annually
ABOUT AAFSC:
For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities.
JOB SUMMARY:
The Mayor’s Office to End Domestic and Gender-Based Violence (ENDGBV) operates the City’s five Family Justice Centers (FJCs), which provide comprehensive, multi-disciplinary and trauma-informed services for victims of intimate partner violence, sex trafficking and sexual assault. The Arab-American Family Support Center provides case management services, crisis intervention, advocacy, information, and referrals to victims of domestic violence at each Family Justice Center. As a member of AAFSC’s Anti-Violence Program Team, the Case Manager will provide crisis intervention and direct services to program clients at the Family Justice Center. He or she will be responsible for conducting safety assessments, crisis intervention, supportive counseling and safety planning with survivors, as well as referrals and advocacy on behalf of survivors.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Conduct intake with clients to assess risk and determine service needs.
- Provide ongoing safety planning and survivor-centered case management.
- Engage in crisis intervention, including but not limited to service coordination with law enforcement, District Attorney offices, hospitals and other service providers.
- Provide criminal justice and family court information, advocacy/support (e.g. drafting Order of Protection petitions), and court accompaniment to victims/survivors.
- Provide information and filing-support regarding public assistance and other government entitlements, housing/shelter applications and transfers, Office of Victim Services compensation, lock replacement, short-term financial assistance, food pantries, and clothing donation centers.
- Assist clients in preparing OVS compensation claims applications and submit a minimum of 3 applications a month.
- Identify and provide referrals to outside therapeutic, legal, and other services as necessary.
- Maintain thorough case files, document client sessions and services provided, and maintain updated demographic reports for regular funder reports in a timely manner.
- Attend ongoing technical trainings, workshops, committees and lectures to ensure best- practice development and knowledge of current resources for clients.
- Perform data entry into a computerized record keeping system and maintain thorough and accurate case records and statistics.
- Assist in developing informational materials and presenting about domestic violence, gender-based violence and sexual assault dynamics, structural factors, and resources.
- Attend weekly individual and monthly group supervision meetings.
- Participate in AAFSC meetings and attend meetings on behalf of AAFSC.
- Perform other duties assigned by Director, Anti-Violence Program.
BACKGROUND AND POSITION REQUIREMENTS:
- BA/BS/BSW required in human service or a related field
- Fluency in Spanish or Arabic preferred. Reading and writing proficiency is a plus.
- Relevant work experience with one or more of the following populations/issues preferred: domestic violence, assault, and/or torture survivors; trafficked persons; immigrants; refugees; social justice
- Counseling, community organizing, and/or group work experience preferred, with understanding of impact of intersectional violence and trauma (sexual, political, structural)
- Excellent and culturally competent interpersonal skills, with preference for experience with/interest in Arab, Middle Eastern, North African, Muslim, and/or South Asian communities
- Experience and creativity in navigating medical, legal, and social service systems
- Demonstrate ability to work under pressure in a calm and reassuring manner
- Strong written communication and organizational skills; ability to manage multiple tasks
- U.S. Work Authorization required.
- All prospective job candidates must meet screening requirements of both AAFSC and the Family Justice Centers, which may include a background check, finger printing and State Central Registry clearance.
We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Skills Required
- Bachelor’s degree in human services, social work, or a related field
- Fluency in Spanish or Arabic
- Reading and writing proficiency in Spanish or Arabic
- Relevant experience with domestic violence, assault, torture survivors, trafficked persons, immigrants, refugees, or social justice populations
- Counseling, community organizing, or group work experience
- Understanding of intersectional violence and trauma
- Culturally competent interpersonal skills and experience with or interest in Arab, Middle Eastern, North African, Muslim, or South Asian communities
- Experience navigating medical, legal, and social service systems
- Ability to work under pressure in a calm and reassuring manner
- Strong written communication and organizational skills with ability to manage multiple tasks
- U.S. work authorization
- Successful completion of employer and Family Justice Center screening, potentially including background check, fingerprinting, and State Central Registry clearance
What We Do
The Arab-American Family Support Center (AAFSC) is a non-profit, non-sectarian organization established in 1994 to provide culturally and linguistically competent, trauma-informed, multigenerational social services to immigrants and refugees.
