The Role
The Anti-Fraud Supervisor leads fraud detection and prevention efforts, supervising Anti-Fraud Officers, monitoring suspicious activities, and coordinating with internal teams to minimize risks.
Summary Generated by Built In
About PalmPay:
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.Job Summary
The Anti-Fraud Supervisor is responsible for leading fraud detection, investigation, and prevention activities across assigned regions. This role ensures effective monitoring of suspicious activities, supports compliance with company policies, and supervises Anti-Fraud Officers to minimize financial and operational risks. The position requires strong analytical capability, hands-on investigation experience, and leadership skills to guide field-level execution.Key Responsibilities
PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we are building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.
Operating in Nigeria, Ghana, Tanzania, Bangladesh, Pakistan, and the Philippines, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.Job Summary
The Anti-Fraud Supervisor is responsible for leading fraud detection, investigation, and prevention activities across assigned regions. This role ensures effective monitoring of suspicious activities, supports compliance with company policies, and supervises Anti-Fraud Officers to minimize financial and operational risks. The position requires strong analytical capability, hands-on investigation experience, and leadership skills to guide field-level execution.Key Responsibilities
- Supervise and guide Anti-Fraud Officers in identifying, reporting, and preventing fraudulent activities
- Monitor transaction patterns, agent activities, and customer behavior to detect anomalies
- Lead fraud investigations and ensure proper documentation and reporting of findings
- Develop and implement fraud prevention strategies and controls
- Conduct regular field visits to assess risks, monitor agent operations, and ensure compliance
- Ensure proper execution of company policies and anti-fraud procedures in the field
- Coordinate with internal teams (Compliance, Risk, Operations) for fraud-related issues
- Prepare reports, dashboards, and insights for management review
- Train and mentor team members on fraud detection techniques and tools
- Take proactive measures to reduce fraud risk and improve operational efficiency
- Bachelor’s degree (Business, Finance, Accounting, or relevant field preferred)
- Master’s degree will be given preference
- 3 to 5 years of experience in fraud detection, investigation, or risk management
- Experience in Fintech / MFS / Banking / Loan Management/ Risk Management/ Financial Services will be highly preferred
- Prior supervisory or team-handling experience is an advantage
- Strong analytical and problem-solving skills
- Good understanding of fraud detection tools, systems, and compliance standards
- Willingness to conduct frequent field visits
- Fraud Investigation & Risk Analysis
- Compliance & Policy Implementation
- Team Supervision & Leadership
- Data Analysis & Reporting
- Communication & Coordination
- Field Monitoring & Audit
Compensation & Benefits
Competitive salary package with annual performance review.
Festival bonuses and mobile/internet allowance.
Opportunity to work with a global fintech team and cutting-edge technologies
Top Skills
Compliance Standards
Fraud Detection Tools
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The Company
What We Do
PalmPay is building the financial superapp for Africa
