Crowd Management Personnel (CMP) serve as one of the first points of contacts for guests as they are entering the venue. CMPs are responsible for the overall safety and security of guests and performing artists as well as ensuring the rules of the venue event are adhered to. The position requires a positive demeanor, professional appearance and strong communication skills. CMPs are reliable and trustworthy, able and willing to understand and execute the responsibilities of the position, arrive on time and work their entire shift. CMPs must have the ability to maintain a high level of customer service and ensure a positive guest experience while preventing and de-escalating acts of misconduct and/or disruptive incidents.
Responsibilities:
- Maintain great customer service when interacting with guests.
- Monitor and secure assigned areas of responsibility.
- Examine tickets, passes and identification cards to determine authenticity.
- Monitor crowd behavior and be preemptive to intervene as necessary.
- Lead efforts to de-escalate disruptive behavior.
- Monitor venue and entrances to ensure only authorized access.
- Ensure all guests follow entry screening process.
- Effectively communicate with shift supervisors and other CMPs.
- Fulfill duties that are a part of the venue’s security plan.
- Perform other duties as assigned.
To be successful in this role, you must have:
- Ability to work in a standing position for long periods of time.
- Ability to work various shifts, weekends and occasionally holidays.
- Ability to work nights (past Metro train closing time).
- Ability to work well in groups and independently.
- Ability to be proactive about the needs of guests and the venue.
- Reliability to meet shift commitments.
- Flexible scheduling.
In this role, you must be 21 or older to apply.
Skills Required
- Must be 21 or older
- Ability to stand for long periods
- Ability to work various shifts including nights, weekends, and occasional holidays
- Ability to work past public transit closing times
- Strong communication skills and professional appearance
- Ability to work well both in groups and independently
- Reliability to meet shift commitments and flexible scheduling
- Customer-service orientation and ability to de-escalate disruptive behavior
What We Do
I.M.P. is an independent concert promotion and production company that puts on shows for 500 to 50,000 fans at a time. Over 36 years, the company has presented more than 15,000 events, hosting millions of music fans. Notable highlights include promoting Lollapalooza and operating the Merriweather Post Pavilion and Lincoln Theatre, as well as producing shows at various D.C.-area venues.
