The New Business Annuities Specialist is responsible for the review and processing of new annuity applications. This role is responsible for reviewing incoming applications for completeness of internal forms requirements and statutory and regulatory completeness and compliance. The Specialist will report to the Manager of New Business and act as a liaison between various departments. New Business Annuity Specialists will have frequent interactions with internal and external customers.
Processing
Process applications and corresponding paperwork and document any outstanding requirements. Apply premium and issue contracts. Independently conduct initial review and make judgment & decisions that fall within prescribed policies and limits
Primary owner for resolving any open issues for a submitted application from the time the case is submitted to the point the case is issued
Process a variety of tasks and high volumes of work in a fast paced, time-sensitive, environment.
Accountable for providing follow through to ensure correction is made to resolve problems or complaints and notify individuals of action taken.
Relationships
Work with new broker back offices and Annuity Marketing to ensure that processing expectations are met once established
Develop relationships with key administrative and office support staff to facilitate proper business flow between various business units as well as third party administrators
Make recommendations to sales and marketing to help reduce applications received "not in good order"
Provide professional, high level, customer service via telephone (inbound and outbound), e-mail, and/or written communication, handling policy inquiries.
Conduct communications in a pleasant, professional manner with the needs of the customer on the forefront of all interactions. Perceive, distinguish, and empathize with emotions of internal/external customers.
Update account history with results of inquiry to include proper documentation.
Compliance
Adhere to department production and quality policies and standards
Using knowledge of annuity contracts, government regulations, and departmental policies and procedures ensure required documentation is considered when processing applications.
Conduct all business transactions in a manner that upholds the high ethical standards
Required Knowledge, Skills, Abilities and/or Related Experience
2-Year Degree; 4-Year Degree preferred
Successful completion of Life insurance related education such as LOMA or CLU coursework strongly preferred
2+ years of relevant experience
Must demonstrate strong organizational, mathematical, oral, and written communications skills.
Demonstrated strong customer relationship management and servicing skills as well as internal corporate relationship management capabilities
Excellent telephone skills required.
Working knowledge MS Office, Word, Excel, and Power Point required
Experience working in a service center, sales support team and/or other previous industry experience preferred
Ability to Travel: Up to 10%
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
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Reliance Matrix Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Reliance Matrix and has not been reviewed or approved by Reliance Matrix.
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Leave & Time Off Breadth — PTO and holidays are presented as generous, with examples including new‑hire accruals, a paid volunteer day, and enhanced holiday pay for certain schedules. Some accounts highlight excellent PTO accrual and strong time‑off practices in parts of the organization.
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Retirement Support — A 401(k) with an immediately vested company match is included as a standard offering. This indicates accessible retirement support from the start of employment.
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Parental & Family Support — Paid parental leave and adoption assistance are part of the package alongside broader wellbeing resources. These elements signal family‑oriented support beyond core medical benefits.
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What We Do
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world
