At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.

Are you ready to join us?

We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, including user management, support tickets, training, and gathering requirements. We are looking for someone with a strong understanding of the Salesforce platform and a desire to keep learning. The Analyst, Salesforce Administrator should be comfortable liaising with users and enjoy learning new business processes to better support our users.

Key Responsibilities

• Maintain user and license management including new user setup and deactivation, roles, profiles, permissions, and groups
• First line for user support tickets
• Assist business in creation of training materials
• Participate in system outage on-call support rotation
• Maintain data cleanliness (duplicates, merges)
• Assist in data import/export/updates in SFDC using tools such as Data Loader & Excel for data scrubbing, manipulation, and insertion of new records
• Maintain process and procedure documentation
• Assist with internal and external project development efforts
• Collaborate with business on creation of dashboards and reports
• Identify and leverage subject matter experts and stakeholders to understand the HSA Bank Salesforce system
• Identify risks and bring to leadership
• Build and maintain a trusting and safe environment

Skills & Experience

Required:

• Certified Salesforce Administrator
• Salesforce product knowledge and at least two years hands-on administration experience with Sales and Service Cloud
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules)
• Experience with Salesforce dashboards and reports
• A proactive attitude to platform enhancements
• A desire to learn best practices
• Available and responsive to questions
• Excellent relationship-building skills and ability to liaise within team
• Gathering requirements and collaborating with senior team members on technical solutions
• Maintaining training and procedure documentation
• Demonstrates enthusiasm towards continued professional development

Desirable:

• Bachelor's/Postgraduate degree, or professional qualification
• Prior hands-on experience with integrating IVR/Phone solutions in Salesforce
• Experience prototyping AI solutions within Salesforce
• Active in the Salesforce community

The estimated salary range for this position is $85,000.00 to $105,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.