Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo provide an insights and analytics function for all customer, Call, Email, Chat and transactional matters as input into special projects and general workforce management matters within the Voice Branch
QualificationsQualification
- NQF Level 7 - 8 Degree Business Commerce
Experience Required
- 5-7 years Previous experience and knowledge Management Information reporting and data analysis to help guide on explaining what has happened and why it has happened
- Work Force Management Skills
- Leadership Skills
- Analytics Skills
Behavioural Competencies:
- Developing Strategies
- Embracing Change
- Empowering Individuals
- Establishing Rapport
- Generating Ideas
- Making Decisions
- Producing Output
- Pursuing Goals
- Showing Composure
- Taking Action
- Understanding People
- Valuing Individuals
Technical Competencies:
- Business Acumen (Audit)
- Financial Acumen
- Interpreting Financial Statements
- Planning, Forecasting and Budgeting
- Product Knowledge (Consumer Banking)
- Product Related Systems (Consumer Banking)
- Value Identification
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What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
