This role will be responsible for analyzing sales performance data, generating reports from Convoso, campaign setup and management within Convoso, and assisting the Sales Director with admin tasks as needed. The ideal candidate has advanced Excel skills, a strong grasp of sales metrics and KPIs, and thrives in a fast-paced, results-driven environment.
Responsibilities:- Design, build, and maintain dashboards and reports to track sales performance, agent productivity, conversion rates, and campaign effectiveness.
- Analyze large datasets using advanced Excel functions (Power Query, PivotTables, VBA, etc.) to generate actionable insights.
- Collaborate with sales leadership to identify performance trends, gaps, and opportunities for improvement.
- Interpret data from Convoso to optimize dialer strategy, list management, and contact cadence.
- Create, edit, and manage Convoso campaigns with direction from the Sales Director.
- Present findings and recommendations clearly to non-technical stakeholders, including executives and external reporters.
- 3+ years of experience in a sales analytics, business intelligence, or operations role.
- Advanced proficiency in Excel (e.g., Power Query, VBA/macros, complex formulas).
- Strong communication skills – able to convey complex data insights in simple, actionable terms.
- Experience working in or supporting high-volume sales teams.
- Strongly preferred: Familiarity with Convoso or similar outbound dialer platforms.
- High attention to detail, proactive problem-solving mindset, and ability to manage multiple priorities.
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives may be provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.
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What We Do
NeoWork is an operations and animation agency that fully embraces the new method of work. We are reimagining the BPO industry with a remote-first culture and an à la carte menu of services to fit your unique needs. NeoWork specializes in working with early-stage startups to quickly define and build out operations processes to help our clients scale quickly.
