Analytics Engineer

• You will have a sophisticated approach to your communication with your stakeholders that enables you to gather technical requirements effectively from people who are often not technical experts, often this will take the form of coaching, in order to facilitate the outcome required. 

• Your outputs will take the form of effective dashboards and insight packs, and the delivery of the associated insight led analysis. You will have a technical subject matter expertise that allows you to access and transform the data from our data warehouse, transforming it to inform our understanding of our customer or our people journeys. 

• You will work as part of a broader multi-disciplinary team and will build strong relationships with your colleagues in the Operations Hub and Customer Contact teams to ensure we maintain the integrity of our core data set. 

• You will take ownership for delivering analysis assigned to you by your manager in a timely fashion, highlighting any risks as appropriate. 

• You will utilise your experience of Contact Centres and the associated technology to competently represent your team on various projects, acting as a subject matter expert to offer advice and guidance. 

• You will coach your peers in data teams across the business, sharing your well defined technical skillset in order to grow our wider capability. 

Key Skills / Qualifications needed for this role: 

• A confident communicator, you will comfortable delivering your analysis to people at all levels within our organisation. 

• A strong technical skillset, you will enjoy working with large sets of complex data, you are confident with the tools used to manipulate that data, like SQL in Snowflake and DAX in Power BI. 

• Happy to challenge existing processes to support continuous improvement. 

• You have experience of ETL activity ideally gained in a customer contact environment 

• You have a good understanding of customer contact technology 

• You take ownership for your own development, keeping up to date with new products and data management techniques 

Benefits 

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 

Joining Bupa in this role you will receive the following benefits and more: 

• 25 days holiday, increasing through length of service, with option to buy or sell 

• Bupa health insurance as a benefit in kind 

• An enhanced pension plan and life insurance 

• Onsite gyms or local discounts where no onsite gym available 

• Various other benefits and online discounts 

Why Bupa? 

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. 

We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve.  That’s why we especially encourage applications from people with diverse backgrounds and experiences.  

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. 

If you require information regarding this role in an alternative format, please email: [email protected]