Company Description
Wepoint is the architect of major transformations for businesses and public sector organizations.
We support our clients from strategy through technological implementation, always striving to think beyond the obvious and to act within the framework of Economic, Social, Environmental, and Technological Responsibility (RESET). Our goal is to create new ways of working, new economic models, and smarter environments.
In nearly 20 years, we have become one of the key players in digital transformation, employing 3,500 people across Europe, Tunisia, North America, and the Asia-Pacific region.
What We Are Looking For
COURAGE – AUTHENTICITY – OPENNESS – COMMITMENT – ELEGANCE
Do these words resonate with you? They are our company values.
At Wepoint, we are looking for committed talents who are ready to share their expertise within open and collaborative teams, and who are not afraid to take initiative. We also value people who are able to challenge themselves and continuously improve.
At the heart of relationships at Wepoint are authenticity and the constant pursuit of excellence for our clients — this is what we expect from our future colleagues.
Description du poste
Nous recherchons un(e) Analyste / Administrateur(trice) Salesforce pour rejoindre l'équipe SI Métier de Wepoint et contribuer à l'évolution et à l'amélioration continue de notre environnement Salesforce, avec un rôle particulièrement orienté vers les besoins des équipes canadiennes.
La personne agira comme point de contact Salesforce auprès des parties prenantes au Canada, en collaboration étroite avec l'équipe SI Métier et les équipes basées en France. Ce rôle combine analyse fonctionnelle, administration Salesforce, soutien aux utilisateurs et amélioration des processus d'affaires.
Responsabilités
- Recueillir, analyser et challenger les besoins des parties prenantes canadiennes afin de proposer des solutions Salesforce adaptées.
- Analyser les demandes et le backlog, identifier les causes des problèmes et recommander des améliorations.
- Configurer et faire évoluer Salesforce, notamment les objets, champs, permissions, automatisations et processus.
- Contribuer à l'amélioration des processus de vente, de gestion des leads, de soumissions et d'approbation.
- Soutenir les utilisateurs, résoudre les problématiques fonctionnelles et administratives et accompagner l'adoption des solutions.
- Participer aux tests, à la validation et au déploiement des changements.
- Collaborer avec les équipes Salesforce, SI Métier, marketing et affaires au Canada et en France.
- Contribuer progressivement à des initiatives Salesforce plus avancées telles que Agentforce, Marketing Cloud Account Engagement et Revenue Cloud, selon les besoins.
Qualifications
- Expérience solide comme Administrateur Salesforce, Analyste Salesforce ou Analyste fonctionnel Salesforce.
- Certification(s) Salesforce active(s) et à jour (un engagement à maintenir vos certifications actives est requis).
- Bonne capacité à comprendre un processus d'affaires et à le traduire en solution Salesforce.
- Expérience pratique en configuration et administration Salesforce.
- Autonomie dans l'analyse et la résolution de problèmes.
- Excellentes aptitudes de communication et capacité à travailler directement avec des parties prenantes métier.
- Connaissance de Sales Cloud; expérience avec MCAE, Revenue Cloud/CPQ ou Agentforce considérée comme un atout
- Français et anglais courant requis. L'anglais est requis, le poste demandant de communiquer avec des clients et des partenaires situé à l'extérieur du Québec
Seuls les candidat(es) légalement autorisés(ées) à travailler pour tout employeur au Canada seront considérés(ées).
Wepoint Benefits
- Minimum of 3 weeks of vacation starting from the first year;
- Comprehensive group insurance with a generous employer contribution;
- Employer contribution to a group RRSP;
- Full remote work flexibility: Hybrid, Remote, or On-site;
- A warm, bright, and welcoming office offering fresh fruit, coffee, beverages, occasional meals, etc.;
- Annual IT equipment budget;
- A balanced work environment with flexible working hours;
- Career development: training and certifications, online or in-person learning, Wepoint Academy, etc.;
- An international community of experts ready to share their knowledge;
- A company culture focused on individuals’ needs and their belonging to a strong community.
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Permis CNESST : AP-2504754, AP-2504755, AR-2504756
Skills Required
- Solid experience as a Salesforce Administrator, Salesforce Analyst, or Salesforce Functional Analyst
- Active and current Salesforce certification(s), with commitment to maintaining them
- Ability to understand business processes and translate them into Salesforce solutions
- Practical experience configuring and administering Salesforce
- Autonomy in analyzing and resolving problems
- Excellent communication skills and ability to work directly with business stakeholders
- Knowledge of Sales Cloud
- Fluency in French and English
- Legally authorized to work for any employer in Canada
- Experience with Marketing Cloud Account Engagement, Revenue Cloud or CPQ, or Agentforce
What We Do
In our world of data, design, platforms and supercollectives, we are architects of the transformation of companies and the modernization of public administrations, from strategic vision to operational implementation. Bold, authentic, open, elegant and committed architects. The organization of our expertises into open communities enables us to bring a unique value proposition to our clients with our ability to lead end-to-end projects, from strategy to implementation, relying on cutting edge tech and business skills. By being audacious and going beyond the obvious, we want to help each of our clients to design, in concrete terms, a path to the future. We want to create new ways of working, new business models and new places. Every day, we get up in the morning to design a new world. This is what defines our raison d'être - Design a new world - and our catchphrase: Beyond the obvious. Today, onepoint has 2300 employees across 14 offices over the world : Today, onepoint has 2300 employees across 14 offices over the world : Paris, Bordeaux, Toulouse, Nantes, Lyon, Amsterdam, New-York, Brussels, Luxembourg, Melbourne, Sydney, Singapore, Montreal, Tunis, Zele.
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