Seeking candidates with 0–4 years of experience in client services or operations within the financial markets domain, preferably in exchange-traded derivatives. Strong understanding of financial products, particularly derivatives, with the ability to handle client queries and provide timely resolutions via email. Responsible for meeting defined SLAs and KPIs, maintaining process accuracy, and ensuring high levels of client satisfaction. Ability to support daily operations, assist managers in issue resolution, and contribute to process improvements, controls, and operational efficiency.
JOB DESCRIPTION
Understand client queries and requirements, investigate issues and solve problems
Provide solutions-oriented responses via email
Interact with clients to solve their queries withing the given SLAs – Email
Optimize processes, improve processes and review quality
Independently handle clients – establish self as a valued partner
Create daily reports providing volume details along with analytics
Interact with internal stakeholders
Co-ordination with team working in different shifts and efficient handover of action items
Build domain expertise
QUALIFICATION & EXPERIENCE
- Graduation (B.Com./BBA/BBM/BCA) or Post Graduation (CA/M.Com./MBA/MCA/PGDM).
- 0–4 years of experience in executing operations or providing client services support in the Exchange Traded Derivatives space or financial markets domain.
- Good knowledge of Financial Markets, Derivatives, and market definitions.
- Hands-on experience with MS Excel (Basic and Advanced).
- Excellent communication, problem-solving, multitasking, and teamwork skills.
- Should be organized, detail-oriented, proactive, self-motivated, and willing to continuously learn and upgrade skills.
- Ability to work with teams across time zones and cultures.
Skills Required
- Graduation in B.Com., BBA, BBM, or BCA, or postgraduate qualification such as CA, M.Com., MBA, MCA, or PGDM
- 0-4 years of experience in operations or client services support within exchange-traded derivatives or financial markets
- Good knowledge of financial markets, derivatives, and market definitions
- Hands-on experience with basic and advanced MS Excel
- Excellent communication, problem-solving, multitasking, and teamwork skills
- Ability to work with teams across time zones and cultures
- Experience in exchange-traded derivatives
eClerx LLC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about eClerx LLC and has not been reviewed or approved by eClerx LLC.
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Healthcare Strength — Feedback suggests U.S. employees have access to medical, dental, and vision coverage, with HSA/FSA options and life insurance included. An Employee Assistance Program also appears in the public benefits profile supporting wellbeing.
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Retirement Support — Feedback suggests a 401(k) is part of the U.S. package, with some mentions of an employer match. Retirement provision is consistently cited across company profiles and listings.
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Leave & Time Off Breadth — Feedback suggests paid holidays, sick leave, and PTO are part of the offering, alongside parental leave. Parental leave is also highlighted in public benefits profiles.
eClerx LLC Insights
What We Do
eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 16,000+ people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the USA.
