Analyst

Role Description:

The Analyst is responsible for independently configuring, maintaining, and optimizing system setups to support business operations and client requirements. This role demands strong technical expertise, data-driven decision-making, adaptability to evolving priorities, and effective collaboration across cross-functional teams. The Analyst serves as a subject matter expert within the setup and configuration function, ensuring the accurate, timely, and high-quality delivery of configuration services while continuously identifying opportunities to improve processes, quality, and operational efficiency.

Key Responsibilities:

• Analyze business requirements and translate them into accurate and efficient system configurations.
• Perform validation, testing, and quality assurance reviews prior to implementation.
• Identify, troubleshoot, and resolve configuration-related issues, escalating when additional expertise or support is required.
• Effectively manage workload while consistently meeting quality, productivity, and service-level objectives.
• Maintain complete, accurate, and audit-ready documentation in compliance with governance and operational standards.
• Collaborate with team members by providing support when needed and proactively seeking assistance to ensure delivery of work timely.
•  Actively engage with stakeholders, listen to concerns, and incorporate feedback into solutions and recommendations.
• Adapt effectively to changing business priorities, client requirements, and operational demands while maintaining service quality.
• Contribute to process improvement initiatives that enhance accuracy, efficiency, and customer experience.

Required Skills:

• Strong knowledge of the U.S. Benefits and Healthcare domain.
• Excellent analytical, problem-solving, and attention-to-detail skills.
• Understanding of Software Development Life Cycle (SDLC) principles and database concepts.
• Ability to debug, troubleshoot, and resolve system and configuration issues.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively within a team environment.
• Proficiency in data analysis and interpreting configuration requirements.

Education:

• Bachelor’s degree in information technology, Computer Science or related disciplines

Experience:

• 2-4 years of experience in setup, configuration, implementation, system administration, operations, or related functions.
• Prior experience with Alight / Aon / Wipro is an added advantage.

Success Measures:

• High configuration accuracy and quality performance.
• Consistent achievement of productivity and service-level targets.
• Reduction in setup defects, rework, and configuration-related errors.
• Timely delivery of client commitments and business objectives.
• Effective issue resolution and root-cause analysis.
• Positive stakeholder, client, and customer satisfaction outcomes.
• Demonstrated contribution to process improvements and operational excellence.

Position level: Analyst
 

Career Path: Associate Analyst → Analyst → Senior Analyst → Lead Analyst

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Alight requires all virtual interviews to be conducted on video.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.  You will be notified during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their  recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.