Analyst

Posted Yesterday
Be an Early Applicant
Gurugram, Haryana, IND
Hybrid
Entry level
Information Technology • Database • Consulting
The Role
Research and resolve Agency Debit Memos (ADMs) for global markets by performing root-cause analysis, interpreting PNRs and fare rules, using GDS displays, and coordinating with GDS vendors and airlines to clear disputes. Requires end-to-end travel process knowledge and strong multitasking and initiative.
Summary Generated by Built In

The Candidate will be required to research & resolve ADM received for Global Market. Should have good understanding of Travel Business in order to do root cause analysis of the ADM's
The candidate should have good knowledge of various GDS displays and must be able to analyze and interpret PNR and Fare Rules
Candidate will be required to follow-up with GDS & Airlines to clear pending ADM dispute
E2E Travel Process knowledge
Self Starter with ability to multitask

Responsibilities

The Candidate will be required to research & resolve ADM received for Global Market. Should have good understanding of Travel Business in order to do root cause analysis of the ADM's
The candidate should have good knowledge of various GDS displays and must be able to analyze and interpret PNR and Fare Rules
Candidate will be required to follow-up with GDS & Airlines to clear pending ADM dispute
E2E Travel Process knowledge
Self Starter with ability to multitask

Qualifications

The Candidate will be required to research & resolve ADM received for Global Market. Should have good understanding of Travel Business in order to do root cause analysis of the ADM's
The candidate should have good knowledge of various GDS displays and must be able to analyze and interpret PNR and Fare Rules
Candidate will be required to follow-up with GDS & Airlines to clear pending ADM dispute
E2E Travel Process knowledge
Self Starter with ability to multitask

Skills Required

  • Research and resolve ADMs for global markets
  • Good understanding of travel business for root-cause analysis
  • Knowledge of various GDS displays
  • Ability to analyze and interpret PNR and fare rules
  • Follow-up with GDS vendors and airlines to clear ADM disputes
  • End-to-end travel process knowledge
  • Self-starter with ability to multitask
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The Company
HQ: New York, NY
30,246 Employees
Year Founded: 1999

What We Do

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

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