Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Job DescriptionJob description
We are seeking an analyst to help support applications and services deployed on Azure, working as a part of a collaborative support team. You will handle day-to-day client incident resolution, monitoring, triage, release support, and documentations.
This role suits someone who enjoys problem solving, working closely with developers and ensuring smooth and reliable application operations.
Provide support for applications hosted on Azure, including basic trouble troubleshooting and log analysis
Work with developers during triage to investigate bugs, outages, and performance issues.
Monitor ticket queues in ServiceNow and ensure timely resolution of incidents, requests, and tasks.
Track and maintain SLA compliance across assigned tickets
Respond to incidents, ensuring work is prioritised in line with Service Level Agreements
Participate in incident management, escalating issues appropriately when needed
Monitor ongoing releases and deployments, reporting issues promptly
Maintain team knowledge and documentation in confluence
Contribute to improving support and processes and monitoring practices
Provide accurate/timely communications to customers in a non-technical style (internal)
Expectation to provide on call support (but not immediately)
Qualifications
Qualifications
- 2-3 years in Application support, technical support, or cloud operations
- Relevant University degree/Technical specialty
- Basic understanding of API, SQL and troubleshooting cloud-based applications
- Familiarity with Azure services or similar cloud platforms
- Experience with monitoring/logging tools (AppInsights, Log Analytics, or equivalent
- Certification in Azure
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- 2-3 years in Application support, technical support, or cloud operations
- Relevant University degree or technical specialty
- Basic understanding of APIs, SQL, and troubleshooting cloud-based applications
- Familiarity with Azure services or similar cloud platforms
- Experience with monitoring/logging tools (Application Insights, Log Analytics, or equivalent)
- Certification in Azure
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
-
Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
-
Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
-
Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
