As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company’s award-winning success.
Enrich your managerial and organizational talents – from finance, quality, and supply chain to human resources, IT, sales, and strategy
Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader
About the Role
The HARMAN People Enablement team is seeking a Analyst – ServiceNow with strong configuration experience to support the design, implementation, and optimization of ServiceNow solutions. The role requires close collaboration with business stakeholders to translate requirements into scalable, efficient configurations within the ServiceNow platform.
What You Will Do
Functional & Business Analysis
- Engage with stakeholders to gather, analyse, and document business requirements
- Translate business needs into functional specifications and solution designs
- Conduct workshops, requirement walkthroughs, and solution demos
ServiceNow Configuration
- Configure ServiceNow modules such as Incident, Problem, Change, Request, Knowledge, and HRSD
- Design and configure workflows, Flow Designer, business rules, UI policies, and client scripts
- Configure forms, fields, catalogues, service portals, and dashboards/reports
- Manage ACLs, roles, and basic security configurations
Solution Design & Implementation
- Recommend best practices aligned with ServiceNow standards
- Support end-to-end implementation including configuration, testing, and deployment
- Collaborate with technical teams for integrations and customizations where required
Testing & Deployment
- Prepare and execute test cases (SIT/UAT)
- Support defect resolution and ensure quality delivery
- Assist in release management and deployment activities
Stakeholder & Change Management
- Provide user training and documentation
- Support change management and adoption activities
- Act as a bridge between business, HR/IT teams, and technical developers
What You Need to Be Successful
- 5-8 years of experience in ServiceNow functional roles
- Strong hands-on experience in ServiceNow configuration - HRSD
- Experience with modules such as ITSM, or CSM
- Knowledge of Flow Designer, Service Catalog, and reporting
- Understanding of Agile/Scrum methodologies
- Strong stakeholder management and communication skills
Bonus Points if You Have
- Bachelor’s Degree or equivalent experience, with a preferred concentration in Business, Technology Services, Computer Science, Information Systems, or a related discipline
- Experience in HR Technology transformations, Knowledge of reporting tools and dashboards, exposure to governance and platform best practices
What Makes You Eligible
- This position requires up to 10% of travel.
- Be willing to work in Bangalore, India.
What We Offer
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location.
- Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition reimbursement
- “Be Brilliant” employee recognition and rewards program.
- An inclusive and diverse work environment that fosters and encourages professional and personal development.
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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Harman Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harman and has not been reviewed or approved by Harman.
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Healthcare Strength — Healthcare coverage is described as comprehensive, often including medical, dental, and vision plans, with HSAs/FSAs and disability or life insurance also referenced. Wellbeing support such as EAP access and onsite occupational health services is also part of the package in some regions.
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Wellbeing & Lifestyle Benefits — Lifestyle-oriented benefits include employee product discounts and region-specific perks like free fruit deliveries, Cycle to Work schemes, and meal coupons or allowances. Flexible schedules and work-from-home options are also part of the overall offering where roles and projects allow.
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Fair & Transparent Compensation — Pay is repeatedly characterized as solid or market-aligned for many roles, with salary payments described as consistent and on time. Compensation is also tied to performance in some accounts, reinforcing a perception of basic fairness for a portion of employees.
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What We Do
Headquartered in Stamford, Connecticut, HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things. With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world. More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia. In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics Co., Ltd. HARMAN is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN!
