Analyst - TPL Sales & Operations Team

About GLOVIS America Inc.

GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers' products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.

Summary

The TPL Operations Analyst is primarily responsible for supporting Samsung SDI logistics operations while assisting with transportation and supply chain activities throughout the Northeastern United States.

This position supports customer logistics requirements, monitors shipment movements, and collaborates closely with carriers and internal departments to ensure efficient and reliable supply chain operations.

The Analyst is responsible for transportation execution, shipment tracking, data management, and customer service support, while identifying and reporting operational issues in a timely manner. By following established procedures and operational guidelines, this role contributes to service quality improvement, customer satisfaction, and overall operational efficiency.

Responsibilities

Samsung SDI Transportation Operations Support

• Support daily transportation and logistics operations for Samsung SDI accounts.
• Coordinate shipment pickups, deliveries, and transportation schedules based on customer requirements.
• Communicate with carriers on a daily basis to ensure timely and efficient transportation services.
• Monitor transportation activities and provide timely updates to customers and internal stakeholders.
• Support compliance with service level agreements (SLAs) and customer requirements.

Shipment Tracking & Operational Monitoring

• Track shipment movements and key transportation milestones for Samsung SDI operations.
• Monitor delivery status, service disruptions, delays, and transportation exceptions.
• Escalate operational issues and service failures to supervisors and relevant departments as required.
• Support resolution efforts for customer requests and urgent operational matters.

Customer Service & Communication

• Respond to customer inquiries related to logistics, transportation, and shipment status.
• Provide regular operational updates and shipment visibility to customers.
• Facilitate effective communication among customers, carriers, and internal departments.
• Support customer satisfaction through timely and professional service.

Data Management & Documentation

• Maintain accurate transportation and operational data within TMS, ERP, and internal systems.
• Review, organize, and maintain logistics documentation, including Bills of Lading (BOL), Proof of Delivery (POD), invoices, and related records.
• Ensure data accuracy and completeness for transportation operations.
• Prepare and maintain operational reports and supporting documentation.

Northeast Region Logistics Support

• Support transportation and logistics operations throughout the Northeastern United States.
• Coordinate with customers, carriers, and internal teams to support daily operations.

Reporting & Performance Support

• Assist in maintaining operational KPI and performance data.
• Support the preparation of recurring operational and customer reports.

Carrier & Vendor Coordination

• Support communication with carriers, warehouses, and logistics service providers.
• Follow up on shipment schedules, appointments, and service updates.

Process Compliance & Administrative Support

• Follow company policies, procedures, and Standard Operating Procedures (SOPs).
• Support audits, compliance activities, and other duties as assigned.

Compensation Range

$50,420 - $57,900 Per Year (Subject to Compensation Study Upon Candidate Selection)  

Benefits of working at GLOVIS America Inc.

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Health Care & Dependent Care Flexible Spending Accounts (FSA)
• Basic Life and AD&D as well as Short-Term & Long-Term Disability
• Paid Vacation, Holidays, and Sick leave
• Hospital and Critical Illness Insurance
• Wellness Program and Gym Reimbursement*
• 401(k) with Generous Matching
• Referral Bonuses*
• Auto Allowance*
• Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
• Discretionary Bonuses*
• Tuition Reimbursement*

*Benefits may vary by location. All benefits pursuant to Company policy

Skills

• Basic knowledge of transportation, logistics, and supply chain operations.
• Proficiency in Microsoft Office applications and logistics management systems.
• Strong verbal and written communication and interpersonal skills.
• Ability to maintain accurate records and prepare operational documentation.
• Ability to follow established procedures, company policies, and Standard Operating Procedures (SOPs).
• Ability to identify operational issues and appropriately escalate concerns.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Ability to work effectively with customers, carriers, and cross-functional teams.

Education & Experience

Required Qualifications

• Bachelor’s Degree
• 1-2 years of Supply Chain Management, Freight Forwarding, or Logistics experience

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Stand/walk
• Carry/lift up to 20 pounds

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

Working and Environmental Conditions     

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in Indianapolis, IN

Glovis America, Inc. adheres to the equal employment opportunity guidelines set forth by federal, state, and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.