Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
The Analyst, Technical Operations is part of a team that bridges the gap between development and business teams, and drives successful resolution of client issues. Engage directly with clients, lead go-live initiatives, and continuously seek opportunities for process improvements. Showcase your skills in managing critical client systems, resolving complex issues, and ensuring data quality and compliance. Elevate your career with us, where your technical proficiency and commitment to excellence will be highly valued and rewarded.
Collaboration Opportunities
This role sits at a nexus between clients, Tier I support, Operations, Product, and Engineering teams. Issues elevated to this role are generally more complex, and therefore requires a cross-functional team work to allow for expedient resolution of issues.
The Day-to-Day
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Manage daily product and data operations and provide essential support for critical client systems
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Interface directly with clients through calls, meetings, and detailed reports
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Lead and support client go-live initiatives, ensuring smooth transitions and seamless handover to TSO post 30-day warranty period
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Analyze, triage, and resolve client-reported issues promptly, ensuring adherence to SLAs
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Design, configure, and script using advanced MS SQL Server tools
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Conduct in-depth data analysis using SQL, proprietary applications, app insights, data dog logs, and JIRA
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Participate actively in User Acceptance Testing and review go-live plans to ensure readiness and success
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Identify opportunities for process improvements and contribute to the development of new processes
Required Experience:
- Bachelor’s Degree or equivalent experience
- 3-5 years in application workflow, data analytics, and reporting roles
- Intermediate to expert SQL and QA experience
- Understanding of MS SQL Server features (SSIS)
- Technical proficiency in data manipulation and analysis using MS Access and Excel
- Knowledge of BI tools such as PowerBI
- Strong written and verbal communication skills
- Customer service oriented, strong organizational and time management skills
- Self-motivated, detail-oriented, and able to learn new systems independently
Preferred Experience:
- SQL Server Certification (Querying)
- Experience with ETL processes
- Prior experience with JIRA and Confluence
- Healthcare IT experience
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.
The expected base salary/wage range for this position is $70,000 - $75,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
Top Skills
What We Do
Evolent Health delivers proven clinical and administrative solutions that improve whole person health while making health care simpler and more affordable. Our three solutions—Evolent Care Partners, New Century Health and Evolent Health Services—encompass total cost of care management, specialty care management and administrative simplification. Evolent serves a national base of leading payers and providers, is the first company to receive the National Committee for Quality Assurance's Population Health Program Accreditation, and is consistently recognized as a top place to work in health care nationally.
OUR PEOPLE
We were named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving diversity, equity, and inclusion (DE&I) efforts. Evolent achieved a 100% score on the 2020 Human Rights Campaign's Corporate Equality Index, making us one of the best places to work for LGBTQ+ employees. We were also named on the Best Companies for Women to Advance List 2020 and 2021 by Parity.org.
OUR CULTURE
Our accessible leadership team cultivates an open-door environment. We don’t like approval chains; we love ideas and people with the courage and conviction to bring novel solutions forward. We win as a team and always ask how we can do better. We respect and encourage commitments outside of work.
OUR COMPENSATION & BENEFITS
We recognize and reward our most valuable asset—our team—with competitive pay and annual performance-based bonuses. Evolent also offers comprehensive health benefits, a company-matched 401(k) and flexible spending accounts. Every salaried Evolent employee receives unlimited Personal Time Off and is eligible for a month-long sabbatical after working five years with Evolent.
This account is monitored closely by our company. Please message us at [email protected] with any questions or concerns.
