Analyst, Systems Engineering

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

The future of Health Savings Accounts (HSA’s) is bright, and you’ll play a role in contributing to our mission of innovating our business and creating an unparalleled customer experience. You’ll collaborate and coordinate with IT and Business functions as well as 3rd Party partners. You’ll be empowered and challenged to drive change, innovation, and continuous improvement. This position reports to the Director of Systems Engineering.

You will join a team responsible for the evolution and support of the platforms that power HSA Bank’s business applications and internal/external integrations. Your proactive communication, creative thinking, and technical contributions managing system/server configurations and maintenance are instrumental to the availability and integrity of our cloud hosted operating environments. A strong aptitude and willingness to troubleshoot issues, define root cause analysis, solve problems, and participate in our after-hours on-call rotation with your peers will help you quickly learn, grow, and build trust.

If this sounds like you, we look forward to speaking with you about joining our team.

Job Responsibilities

Operational Excellence

• Complete projects and/or tasks of low-to-medium level complexity across HSA Bank platforms including environment management, operating system and server upgrades/patches, app config settings, certificate management, maintaining service accounts, SQL connections, load balancers, inner-system connectivity, network communications.
• Assist team to administer and support 3rd party systems/vendor applications and ensure they stay compliant with risk and security policies. Includes user management, maintenance (software upgrades/patching), documentation, and support.
• Assist in the setup, maintenance, and support of internal and external integrations (i.e. API, SSO, etc.). Ensure performance and compliance meets internal and external service level agreements.
• Leverage cloud, observability, and logging tools to monitor systems and identify issues affecting system availability and performance. Analyze root cause, troubleshoot, and resolve to ensure system performance meets SLA’s.
• Contribute to projects with direction from manager and peers. Includes day-to-day tactical execution of key tasks that run the business. Streamline operational efficiency through automation of manual tasks or new solutions.
• Work within the regulatory requirements, internal policies, security best practices, change management policies, and banking industry standards. Ensure compliance and participate in related projects and/or activities as assigned.

Platform Support – 24x7

• Our business runs 24x7, so you will need to be available for non-business hours support as part of the teams on-call rotation to ensure adequate coverage and timely response and resolution to Critical and High severity incidents. Utilize Knowledge Base and troubleshooting skills to identify root cause and resolve incidents.
• Work with your manager and team to quickly respond, establish ownership, and resolve incidents assigned during business hours to your support queue within internal and external service levels.
• Limited or routine problem solving within scope of own position.

Partnership and Communication

• Develop relationships and trust by communicating effectively and keeping commitments with all IT/LOB functions. Plan the work and work the plan with your team. Proactively communicate progress and keep others informed from beginning to end.
• Partner with other IT teams to meet each other’s needs and dependencies, adhering to IT policies and SLA’s.
• Work closely with software engineering teams to understand platform and environment requirements needed to support new applications or enhancements.

Continuous Improvement and Professional Development

• Proactively engage manager, peers, and SME’s to continuously progress your knowledge of HSA Bank systems and processes. Ask questions and share suggestions about the systems you work on that may lead to operational efficiencies. Become a ‘Primary’ resource for assigned systems and technical competencies. 
• Continuously look for and seize opportunities to advance your skills and experience. Engage your manager and peers frequently and ask for/utilize feedback. Have a personal drive to study and strive for related professional certifications, with a key interest in cloud computing platforms.

Skills and Experience

• Bachelor’s degree in engineering, computer science, or equivalent work experience in an IT-related field required.
• 2+ years of experience working in infrastructure and operations roles along with a demonstrated understanding of Systems Operations or Cloud Operations best practices. Experience in the financial services or healthcare industry is a plus.
• Moderate understanding of systems written using Microsoft application stack technologies and how to support them. Experience supporting Microsoft systems deployed to AWS is a plus.
• Moderate understanding of network and security concepts and foundational knowledge of PKI, firewall ACLs, and security patch management is required.
• Moderate knowledge of monitoring systems, ticketing systems, technical documentation, using scripting to perform automated actions. SQL scripting and PowerShell should be in the toolkit.
• Demonstrated understanding of SDLC concepts, file and app server setup/configurations, DB concepts, SQL, Windows Server.
• Strong communication skills for working with other IT functions, Lines of Business, and when necessary, external clients.
• Experience resolving compliance risks or working within compliance frameworks is desired.
• Experience with Agile (Jira, Confluence, etc.)
• Holding technical certification in areas of networking, server, public cloud, database, or security is a plus.

The estimated salary range for this position is $85,000.00 to $105,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.