Job Description
A quick gist of expectations from the role:
- Order to Cash oversight: manage and oversee the full OTC process.
- Order management & processing: Planning for shipments, consolidations & containerizations, pull/ push orders to meet payload goals for primary and secondary networks, accurately create and manage customer orders in the system - ensuring all information is accurate and complete
- Customer communication: serve as the primary point of contact for customers regarding customer status, delivery schedule, and any issues that arise during the order process.
- Order management compliance: ensure that OTC process in compliant with internal rules.
- Process metric management: Partner alignment and teamwork activities, critical metric Monitoring and Root Cause Analysis
- Process improvement: identify opportunities and work with the gross functional team to implement best practices and improve overall efficiency.
KEY INTERFACES
- Supply Chain Stakeholders across markets, Transporters, Shippers, Direct Order Customers
- Business Processes: Logistics Processes, Invoicing, Warehouse management processes, Control tower Operations , Carrier/ Shipper management, Documentation and compliances
- Within KHC, this role will work very closely with Operations functions across global zones, GBS, Global Logistics, Supply Planning and IT
REQUIREMENTS
- 4 - 6 years of experience in order/customer management
- Working Knowledge in SAP, Salesforce, Ariba will be an added advantage
- Hands on work attitude and customer centric. Bias towards Action
- Excellent Interpersonal skills, Strong written and verbal communication skills. Must fluently speak English
Location(s)
Ahmedabad - Venus Stratum GCC
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Top Skills
What the Team is Saying
What We Do
At the heart of this journey is our ambition to create an enterprise where powerful AI solutions augment humans and where small mission-based teams are in relentless pursuit to solve tangible problems for our consumers, customers, and the enterprise. That ambition requires us to create a modern cloud and data ecosystem - a one of its kind that becomes the neural network of our company. We want you to bring your tech-self to us. We use Python, R, Spark, React, Tableau, Snowflake, Azure, and others to solve the problem on hand. In-turn, you can look forward to high-impact challenges, no bureaucracy, entrepreneurial small teams, and a unique opportunity to create and build something bold, awesome, and impactful – all while honoring our 150-year heritage and a portfolio of 200 iconic and emerging brands!
Why Work With Us
Our ambition is to become a best-in-class Digital leader by making data-driven investments that drive smarter business decisions. You’ll invent the next wave of augmented intelligence products where software & humans work side-by-side to rethink every aspect of our company. You’ll make an imprint & leave your legacy on every part of our business.
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Kraft Heinz Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week.
