Job title:
Analyst - Statutory ComplianceJob Description:
Supporting the team, and being a great line manager
Managing operational teams to ensure delivery of quality services, for example, Workday
Building the capability of the team to deliver high quality customer support
Ensuring guidance provided by the team is in line with Service Level Agreements
Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements.
Share knowledge and expertise to support development of others.
Support a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework
Analyse and measure the quality of critical processes and provide one to one feedback to direct reports on a weekly & monthly basis to improve quality.
Escalate queries to the team manager when required, discuss solution, and cascade the solution to all associates.
Thinks through issues by separating out the parts of the problem or situation and thinking things through systematically
Identifies and analyzes trends, patterns or connections between issues; recognizes key or underlying factors in organizational situations and uses this insight for guiding strategy and activities
Makes suggestions for improvement for products and services and supports the introduction of efficiencies to maximize results for clients
Location:
Mumbai,
IndiaTime Type:
Full timeContract Type:
PermanentSimilar Jobs
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Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com









