Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo drive the commercial success of the bank’s digital channels by orchestrating the critical "last mile" of the client experience: the implementation and ongoing adoption of digital solutions. This role leads the strategy to migrate clients from manual to digital channels, managing the end-to-end client onboarding process to ensure efficiency and speed-to-revenue. The incumbent acts as a bridge between Client Coverage, Product, and Operations, utilizing data-driven insights to maximize platform utilization, optimize cost-to-serve, and deliver on strategic mandates such as financial inclusion and cross-border trade growth.
QualificationsType of Qualification: Bachelor's Degree
Field of Study: Business, Finance, Banking, Information Systems, or a related field
Experience Required
3-4 years
- Proven experience managing client onboarding and implementation projects.
- Demonstrated track record in driving digital channel adoption, customer utilization, and revenue growth.
- Experience in process improvement and customer journey optimization.
- Experience working with cross-functional teams including Sales, Product, Operations, Risk, and Marketing.
- Strong analytical skills with experience using data and MIS reporting to drive business decisions.
- Knowledge of banking regulatory, risk, and compliance requirements.
- Strong knowledge of payments, collections, liquidity management, and digital cash management solutions.
Behavioural Competencies:
- Convincing People
- Following Procedures
- Interacting with People
- Meeting Timescales
- Producing Output
- Team Working
Technical Competencies:
- Client project management and implementation/onboarding projects.
- Process improvement and customer journey optimization
- Data interpretation, usage analytics, and performance tracking.
Skills Required
- Bachelor's degree in Business, Finance, Banking, Information Systems, or related field
- 3-4 years relevant experience
- Proven experience managing client onboarding and implementation projects
- Track record driving digital channel adoption, customer utilization, and revenue growth
- Experience in process improvement and customer journey optimization
- Experience working with cross-functional teams (Sales, Product, Operations, Risk, Marketing)
- Strong analytical skills with experience using data and MIS reporting to drive decisions
- Knowledge of banking regulatory, risk, and compliance requirements
- Strong knowledge of payments, collections, liquidity management, and digital cash management solutions
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
