Senior Sales Operations Analyst
Reports to: VP, Sales
Build an Aviation Career You’re Proud Of
At StandardAero, we use our ingenuity and know-how to find solutions for the simple to the most complex challenges in aviation. Together, we get the job done and done well. Our stability, resources, and respectful culture supports you in building a solid career with a great team you can count on day in and day out for the long term.
As a Senior Sales Operations Analyst, you’ll be responsible for providing critical support to Regional Sales Managers across customer service, program coordination, and sales operations. This position ensures that sales teams are fully enabled to focus on customer acquisition and growth, while the Sales Support Manager manages internal processes, customer follow-up, and cross-functional coordination.
What you’ll do:
- Manage inbound customer inquiries, ensuring timely, professional responses and issue resolution through coordination with programs, operations, and technical teams.
- Track, monitor, and follow up on sales opportunities, renewals, and contracts.
- Support forecasting, pipeline management, and CRM reporting (e.g., Salesforce).
- Coordinate cross-functional activities, timelines, and deliverables to support sales campaigns, programs, and customer needs.
- Partner with Regional Sales Managers and internal teams to ensure contractual and service commitments are met.
- Support customer meetings, program reviews, bid development, and contract updates.
- Develop and maintain dashboards for sales performance, customer satisfaction, and financials.
- Assist with financial analysis, budgets, margins, payment coordination, and collaboration with finance and credit teams.
- Resolve customer issues, complaints, disputes, and escalations, contributing to continuous improvement initiatives and enhanced customer experience.
- Demonstrate initiative, accountability, and leadership; build cross-departmental relationships; actively participate in meetings and strategy discussions; and model company values and customer-first principles.
Basic Qualifications
- Bachelor's degree or equivalent combination of experience in sales support, program management, customer service management, or a related field required.
- Demonstrated ability to manage multiple priorities and meet weekly and monthly deadlines in a fast-paced environment.
- Financial and business acumen with experience in forecasting and reporting, including pipeline tracking and monthly/quarterly business reviews.
- Proficiency with CRM platforms (e.g., Salesforce), Microsoft Office (Excel, PowerPoint, Word), and project management tools.
Must be willing to travel occasionally as needed to support Regional Sales Managers and key customer engagements.
Desired Skills
- Strong planning, organizational, and communication skills.
- Strong customer service and relationship management skills.
- Open to remote candidates, with a preference for Dallas or San Antonio, TX-based candidates.
Benefits that make life better:
- Comprehensive Healthcare
- 401(k) with 100% company match; up to 5% vested
- Paid Time Off starting on day one
- Bonus opportunities
- Health- & Dependent Care Flexible Spending Accounts
- Short- & Long-Term Disability
- Life & AD&D Insurance
- Learning & Training opportunities
About UsRaising the Standard of Excellence since 1911
StandardAero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about StandardAero and has not been reviewed or approved by StandardAero.
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Retirement Support — Provides a 401(k) and has added an Employee Stock Purchase Plan and an Incentive Award (equity) plan, expanding long-term savings and ownership options. These programs complement base pay with additional wealth-building mechanisms.
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Leave & Time Off Breadth — Includes PTO, paid holidays, sick time, bereavement leave, military leave, and parental leave, with some roles accruing PTO that can increase with service. Eligibility for benefits typically begins the first day of the month after hire, indicating structured access to time-off programs.
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Wellbeing & Lifestyle Benefits — Offers tuition assistance, job training/conferences, company events, and an Employee Assistance Program as part of a comprehensive package. The inclusion of learning support and EAP provides development and wellbeing resources beyond core insurance and retirement.
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What We Do
StandardAero has become one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. StandardAero offers extensive MRO services and custom solutions for business aviation, commercial aviation, military, and industrial power customers. Nearly 6,600 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. Services include MRO for aircraft and rotorcraft engines, auxiliary power units, components; airframe services including major alterations; FAA authorized avionics capabilities; comprehensive engineering services; and custom exterior and interior design, completion, and paint. We provide these capabilities through our network of specialized facilities and mobile service teams. StandardAero is owned by Carlyle, a global investment firm with deep industry expertise that deploys private capital across four business segments: Corporate Private Equity, Real Assets, Global Credit, and Investment Solutions.
