The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Strategy, Operations & Performance (GSOP) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.
Responsibilities- Payment Industry knowledge (Global & Regional Policies & Mandates), Policy Compliance Operations, Brand Protection, Card Economics & Dispute Lifecycle, Transaction Lifecycle, AML, Audit Framework, Project Management experience preferred.
- Good knowledge of Policy Compliance requirements and consequence management
- Extensive stakeholder management experience is a must
- Ability to act as a back-up, as and when required, to perform Manager Role and Responsibilities and offshore business collaboration.
- Ability to understand the synergies between different Policy Compliance Programs and being able to draw inferences.
- Understanding the network and merchant business model including processes and terminology.
- Excellent Communication skills and Data Visualization abilities. Role involves frequent communication with Senior Leadership across the globe.
- Story telling skills with ability to create compelling presentations.
- Self-starter with demonstrated ability in taking the initiative to address issues. - Strong eye for detail and organizational skills.
- Excellence in Ambiguity, Growth mindset and above all – knack of having fun.
- A team player with strong ability to build & leverage relationship.
- Strong customer focus & demonstrated problem solving and process improvement skills.
- Knowledge of credit card industry preferred.
- Graduate / Post-graduate in Fraud/ Compliance/ Risk Management with 3 years of post-qualification experience.
Key Skills - Strong understanding of policy monitoring, compliance programs, and governance frameworks.
- Knowledge of risk management, policy interpretation, and control monitoring, with exposure to PCI DSS or similar regulatory frameworks.
- Excellent analytical, logical thinking, and problem-solving skills with the ability to identify trends, risks, and compliance gaps.
- Strong stakeholder management skills with the ability to collaborate and influence cross-functional teams across Business, Risk, Compliance, and Technology.
- Experience managing compliance issues, exception governance, remediation tracking, and driving issue resolution.
- Proficiency in data analysis, reporting, and dashboard development using Excel, SQL, Power BI, or similar tools.
- Strong program and project management skills with the ability to manage multiple priorities in a fast-paced environment.
- Excellent verbal and written communication skills, including the ability to present insights and recommendations to leadership.
- Continuous improvement mindset with a focus on process optimization, operational efficiency, and automation.
- Ability to work independently with a high degree of ownership, accountability, and attention to detail.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Graduate or post-graduate in Fraud, Compliance, or Risk Management with 3 years post-qualification experience
- Strong understanding of policy monitoring, compliance programs, and governance frameworks
- Knowledge of risk management, policy interpretation, control monitoring, exposure to PCI DSS or similar frameworks
- Proficiency in data analysis, reporting, and dashboard development using Excel, SQL, Power BI or similar tools
- Strong stakeholder management skills and ability to collaborate and influence cross-functional teams
- Experience managing compliance issues, exception governance, remediation tracking, and driving issue resolution
- Excellent verbal and written communication, presentation, storytelling, and data visualization skills for senior leadership
- Program and project management skills with ability to manage multiple priorities in a fast-paced environment
- Ability to act as a backup to perform manager responsibilities and collaborate with offshore teams
- Payment industry knowledge (global & regional policies, card economics, dispute lifecycle), AML, and audit framework
- Knowledge of credit card industry
- Self-starter with strong attention to detail, problem solving, process improvement, and customer focus
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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