Analyst Return Goods

Job Summary

Job Description

Analyst-Return Goods, Finance

Medline is America's largest privately held national manufacturer and distributor of health care supplies and services. Today, Medline manufactures and distributes more than 550,000 medical products, encompassing medical-surgical items and one of the largest textile lines in the industry. With 23 manufacturing sites across North America and over 25 joint venture manufacturing plants worldwide, along with 46 distribution centers in North America and 50 throughout the world, Medline posted $ 17+ billion sales last year. Medline is ranked #21 in Forbes 2020 list of America’s largest private companies and is ranked #9 in world’s largest medical device companies by “MDO” based on 2019 Revenues.

Medline Industries India Pvt. Ltd. is engaged in providing offshore business support services to Medline Industries Inc. & its global associate companies in the area of Information Services, Finance & Business processes Management. Medline Industries India Private Limited was setup in 2010 in Pune, India and today we are proud team of over 800 associates supporting Medline’s healthcare vision across USA, Europe & other International regions.

• A direct, full-time employment in a large, stable, rapidly growing and yet profitable company.
• Privately owned company with no public debts.
• No ill effects of recent downturn/recession.
• First-rate compensation and benefits package.
• Genuine individual growth potential in this new establishment.
• Open door and highly ethical work culture, with due accountability.

Role Summary:
The Analyst- Return Goods is responsible for processing return, credit, and debit transactions with accuracy and timeliness. The role focuses on executing day-to-day operations, adhering to defined processes and SLAs, and maintaining quality standards. The Analyst works closely with team members to resolve issues, support process requirements, and contribute to continuous improvement initiatives within the Return Goods process.

Job Description:

• Verify that all return, credit, and debit transactions are processed accurately.
• Ensure all assigned tasks are completed within defined timelines.
• Follow directions accurately, both written and verbal.
• Maintain individual productivity and quality standards as per returns requirements.
• Collaborate with team members to meet process requirements and enhance process knowledge.
• Remain focused and organized in a fast-paced environment.
• Diagnose and resolve issues using documented procedures and checklists wherever available.
• Identify improvement opportunities (both proactive and reactive) and support process simplification.
• Understand team and Stakeholder SLAs and follow guidelines to manage open issues efficiently.
• Report issues that impact returns, credits, and debits in a timely manner and help coordinate resolutions.
• Ensure KPIs are consistently met and improved where possible.
• Prioritize tasks effectively based on business requirements.
• Actively support team objectives and communicate effectively with team members.

Must-Have Skills

• Basic understanding of financial transactions (returns, credits, debits)
• Strong attention to detail and accuracy
• Good time management and ability to meet deadlines
• Effective communication and teamwork
• Working knowledge of MS Excel and PowerPoint

Good-to-Have Skills

• Exposure to tools such as Zendesk or Service Now
• Basic analytical skills and reporting understanding
• Ability to handle multiple tasks in a dynamic environment

Educational Qualification:

• Commerce Graduate / Post Graduate degree/MBA
• Must have: SAP ERP
   

Work Experience:

• Minimum 2 to 3 years of relevant experience.

About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024. 
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.
At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.