What You'll Be Doing
- Build and maintain Subject Matter Expertise across multiple Arcadia product lines and data-related areas
- Troubleshoot application code to identify root causes of Data and Application related issues
- Write and optimize SQL queries to investigate and resolve data discrepancies
- Diagnose and resolve issues related to APIs, microservices, or batch processes in a distributed system environment
- Assist in intake, triage, and resolution of support tickets
- Manage work queues and create and maintain process documentation including SOP’s and troubleshooting guides
- Serve as a resource for both customers and Internal Stakeholders
- Identify and advocate for areas of improvement and proposed solutions
- Partner with Product and Engineering teams to advocate for the resolution of production issues and the development of feature enhancements
- Lead cross-functional meetings and facilitate internal team training sessions to support knowledge sharing and continuous improvement
- Manage escalation efforts, including Internal and External Communications
What You'll Bring
- 5+ years as a technical, data, or support analyst/engineer or relative experience: healthcare industry experience is a plus
- High Proficiency in SQL and data analysis
- Experience with ETL, Database, or Application development/support leveraging tools such as Spark, Scala, Java, and/or Kubernetes are a plus
- Experience with investigating API, Application, Data, and UI related errors and issues
- Experience with AWS cloud infrastructure, Redshift, New Relic, Postman are a plus
- Understanding of Kanban/Scrum/Agile processes
- Ability to communicate technical issues and solutions to non-technical users and stakeholders
- Strong analytical, quantitative, problem solving, and organization skills
- Attention to detail and ability to coordinate multiple tasks, set priorities, and meet deadlines
- Knowledge of HIPAA, experience with EHR/HL7/FHIR, experience in a secure data systems environment, experience in Atlassian Jira and Confluence are a plus
What You'll Get
- Chance to be surrounded by a team of extremely talented and dedicated individuals driven to succeed
- Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
- A flexible, remote friendly company with personality and heart
- Employee driven programs and initiatives for personal and professional development
- Be a member of the Arcadian and Barkadian Community
Top Skills
What We Do
Arcadia is a leading healthcare data analytics platform that helps payers and providers turn complexdata into actionable insights. In turn, payers and providers can focus on what matters most — whether that’s patient outcomes, operational efficiencies, or financial performance. Arcadia partners with many of the nation’s top healthcare organizations and empowers its teams to drive real-world impact through innovation, collaboration, and a shared mission to transform healthcare. For more information, visit arcadia.io.
Why Work With Us
Arcadia is transforming healthcare through data, helping organizations see the full picture of human health and improve outcomes. Our culture celebrates curiosity, collaboration, and growth. We’re passionate problem solvers and lifelong learners driven by purpose, innovation, and a shared commitment to a healthier future for all.
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Arcadia Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Arcadia is a remote first company with offices in Boston, MA and Arlington, VA. Employees enjoy the flexibility of working remotely while still having the option to collaborate in person, with teams coming together regularly for onsite gatherings.













