Analyst, Product Operations

Posted 15 Days Ago
Hartford, CT, USA
In-Office
54K-102K Annually
Junior
Insurance • Financial Services
The Role
The Analyst will improve product processes, resolve service issues, develop Excel tools, review TPA procedures, and maintain product knowledge.
Summary Generated by Built In

COMPANY OVERVIEW

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries.


POSITION SUMMARY

This is an exciting position on an established Product Operations team in our Hartford Conn. Office. As a key contributor within the Global Atlantic Operations group, the candidate will have the responsibility to continuously improve product processes and controls to provide outstanding product support to all areas of Global Atlantic. The successful candidate will interface regularly with Third Party Administrators (TPAs) and other locations and departments within Global Atlantic.  

RESPONSIBILITIES:

  • Using product knowledge, participate in resolving questions and projects with inforce policies and partnering with the TPA’s to provide analysis on products, with a focus on annuities.
  • Respond to escalated service issues and production problems
  • Develop, test and maintain Excel spreadsheet calculation tools for TPAs
  • Review new and audit existing TPA processes and procedures involving product calculations
  • Identify gaps in the current process and create additional controls as needed
  • Analyze business requirements, product specifications, policy contracts, annual statements, and supplemental reports to justify implementation decisions
  • Analyzes quality data to identify trends, issues, and makes observations to management
  • Maintains up-to-date knowledge of the product, process, and procedures of in scope functions

QUALIFICATIONS

  • Education and experience equivalent to a four-year college degree in actuarial science, mathematics, statistics, finance, or other related field is required
  • 2 exams passed and 1+ years of experience in the insurance industry or actuarial field
  • Demonstrated Excel expertise
  • Demonstrated strong analytical ability
  • Excellent communication skills, verbal and written, for delivery to a variety of audiences
  • Ability to understand and interpret technical written material
  • High energy level and internal motivation
  • Adaptable, can seamlessly maintain effort and focus when priorities change
  • Learning mindset, focus on continuous process improvement
  • Results-oriented, with ability to execute multiple high-priority items simultaneously
  • Detail-oriented, with ability to test complex calculations and spot gaps in current processes
  • Ambition and desire to succeed by delivering quality and effective results

This is the expected annual base salary range for this Hartford, CT-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.

Base Salary Range $53,500 - $102,000 

“To be considered for this role, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.”  




KKR is an equal opportunity employer.  Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email [email protected]. Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.kkr.com/careers because of your disability. You can request reasonable accommodations by sending an email to [email protected]. Only emails left for this purpose will be returned.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.

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The Company
HQ: New York, NY
3,705 Employees
Year Founded: 1976

What We Do

KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of The Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. For additional information about KKR & Co. Inc. (NYSE: KKR), please visit KKR’s website at www.kkr.com and on Twitter @KKR_Co.

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