Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Procurement Operations Analyst is a multi-disciplinary role responsible for end-to-end Source-to-Pay (S2P) process documentation and governance, Procurement analytics and performance reporting, Req-to-PO operational execution, P2P compliance, vendor qualification and risk assessment, Coupa SIM supplier onboarding, and ServiceNow ticket administration. This role supports the standardization, measurement, and continuous improvement of Procurement operations across the MSG Family of Companies.
What will you do?
End-to-End S2P Process Support & Documentation
- Develop, document, and maintain standard operating procedures (SOPs) for all Source-to-Pay workflows
- Create and update RACI matrices, approval authority matrices, and governance frameworks
- Map current-state and future-state process flows across Procurement operations
- Ensure process documentation remains audit-ready and aligned with internal controls
Procurement Policy & Governance Execution
- Draft, revise, and maintain Procurement policies and procedural guidelines
- Support exception management processes and document policy deviation rationale
- Maintain audit-ready documentation for internal and external compliance reviews
- Partner with Legal, Finance, and Compliance to ensure policy alignment
Procurement Performance & Insight Generation
- Build and maintain SpendHQ dashboards to track Procurement KPIs and savings performance
- Identify savings opportunities, cost avoidance trends, and spend anomalies through data analysis
- Track and report on cycle times, compliance rates, and operational efficiency metrics
- Develop ad hoc analysis to support strategic decision-making
Executive & Category Reporting
- Prepare monthly Procurement performance decks for leadership review
- Develop quarterly governance review materials with trend analysis and recommendations
- Maintain and update RFx templates, category profiles, and sourcing summaries
- Consolidate cross-functional data into executive-ready presentations
Req-to-PO Operational Ownership & P2P Compliance
- Manage end-to-end requisition-to-purchase-order processing, ensuring accuracy and timeliness
- Monitor and reduce maverick spend through compliance audits and stakeholder education
- Conduct regular P2P compliance reviews and flag exceptions for resolution
- Ensure PO accuracy including pricing, terms, delivery dates, and cost center allocation
Vendor Qualification & Risk Assessment
- Conduct vendor qualification reviews including D&B report analysis and financial risk scoring
- Administer the vendor qualification workflow within ServiceNow
- Assess supplier risk profiles and maintain the Vendor Classification Matrix
- Coordinate with stakeholders to gather and validate vendor documentation and references
Coupa SIM & Supplier Onboarding
- Manage end-to-end supplier onboarding through Coupa Supplier Information Management (SIM)
- Administer the supplier portal, ensuring accurate and complete supplier profiles
- Collect, validate, and maintain tax documentation (W-9/W-8), banking information, and insurance certificates
- Troubleshoot supplier registration issues and serve as first point of contact for onboarding inquiries
ServiceNow Ticket Administration & Queue Management
- Route, triage, and manage Supplier Request Center (SRC) tickets within ServiceNow
- Monitor SLA adherence and escalate aging tickets per established protocols
- Produce queue health reports and identify bottlenecks in ticket resolution
- Maintain accurate ticket categorization and documentation for audit and reporting purposes
Continuous Improvement & Maturity Advancement
- Identify process bottlenecks and recommend automation or workflow enhancements
- Support Procurement maturity assessments and roadmap development
- Contribute to system enhancement testing (Coupa, ServiceNow, SpendHQ)
- Benchmark internal processes against industry best practices and propose improvements
What do you need to succeed?
- Bachelor's degree in Business Administration, Supply Chain Management, Finance, or related field
- 2-3 years of experience in Procurement operations, sourcing support, or supply chain analytics
- Demonstrated experience with procure-to-pay (P2P) processes and purchase order management
- Proficiency in Procurement systems (Coupa strongly preferred) and ERP platforms
- Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data modeling)
- Experience with spend analytics tools and dashboard development
- Strong written and verbal communication skills with the ability to present to senior stakeholders
- Proven ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a commitment to data accuracy and process integrity
- Experience with ServiceNow (particularly ITSM or Procurement modules)
- Familiarity with SpendHQ or comparable spend intelligence platforms
- Experience with supplier risk assessment methodologies and vendor qualification frameworks
- Knowledge of D&B reports and financial risk scoring
- Exposure to Procurement policy development and governance frameworks
- Experience in entertainment, media, sports, or live events industries
- Experience developing or improving Procurement operational processes and standard operating procedures.
- Familiarity with Oracle Fusion ERP.
- CPSM, CSCP, or other relevant procurement/supply chain certification
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Skills Required
- Bachelor's degree in Business Administration, Supply Chain Management, Finance, or related field
- 2-3 years of experience in Procurement operations, sourcing support, or supply chain analytics
- Demonstrated experience with procure-to-pay (P2P) processes and purchase order management
- Proficiency with Coupa (procurement system)
- Experience with ERP platforms
- Familiarity with Oracle Fusion ERP
- Advanced Microsoft Excel skills (pivot tables, VLOOKUP, data modeling)
- Experience with spend analytics tools and dashboard development (e.g., SpendHQ)
- Experience with ServiceNow (ITSM or Procurement modules)
- Experience with supplier risk assessment methodologies and vendor qualification frameworks
- Knowledge of D&B reports and financial risk scoring
- Exposure to Procurement policy development, governance frameworks, and SOP creation
- Experience developing or improving Procurement operational processes and standard operating procedures
- Strong written and verbal communication skills; ability to present to senior stakeholders
- Proven ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a commitment to data accuracy and process integrity
- Provide exceptional experiences for guests, partners, and team members, including adherence to appearance guidelines on-site
- Experience in entertainment, media, sports, or live events industries
- CPSM, CSCP, or other relevant procurement/supply chain certification
What We Do
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences. Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment. MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America. More information is available at www.msgentertainment.com
