Analyst, Post Sales Strategy & Operations

Ready to be a Titan?

The Post Sales Strategy & Operations team is tasked with building the industry defining Post Sales experience for our customers. We do so by designing and scaling efficiencies across our internal processes and surfacing data-driven insights to better serve our customers and for leaders to more effectively make critical decisions and manage performance. The Strategy & Operations team is responsible for building and maintaining the foundation that allows ServiceTitan to achieve its goals in improving financial and operational performance as well as customer experience.

In this role, you will play a critical role in generating insights that help our business stakeholders in leadership to shape their strategy and achieve core objectives in key metrics and initiatives across Post Sales. You will partner closely with our business stakeholders to maintain and enhance our core dashboards and reports as well as evaluating future analytical needs.

What You’ll Do:

• Analyze data using tableau to generate insights around drivers of organizational outcomes

• Review and prioritize requests for new reports and reporting initiatives

• Handle regular operational needs supporting the business across reporting, insights and troubleshooting

• Partner with other members of the operations and data science teams on cross-functional projects

What You’ll Bring:

• Strong SQL skills - ability to query data and pull insights from multiple data sources

• Proven experience and capabilities with tableau/BI Tools to generate reporting and dashboards

• Proficiency in managing priorities in a fast paced environment

• Experience working with cross-functional stakeholders in Customer Success, Customer Support, Finance, IT, and Sales

• Experience with Salesforce and an understanding of common workflows

• English Fluent

Preferred:

• 1+ years of experience in Revenue Operations, Customer Success, Customer Support, or Business Process Improvement roles in a B2B SaaS organization

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.