At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress.
Analyst People Operations
At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, true. Join us in our quest to democratize learning and help individuals unleash their edge.
OVERVIEW:
We are looking for an Analyst People Operations to join our team. The ideal candidate should have a strong background in HR and previous experience working on a HR Service Desk platform, such as FreshService. The Analyst People Operations will be responsible for providing support to employees and managers on HR-related inquiries and issues. This role requires excellent communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.
OPPORTUNITY HIGHLIGHTS:
- Act as the first point of contact for all HR-related inquiries and issues
- Respond to inquiries via phone, email, or chat in a timely and professional manner
- Provide guidance and support to employees and managers on HR policies, procedures, and programs
- Troubleshoot and resolve issues related to employee data, payroll, benefits, and HR systems
- Escalate complex issues to the appropriate HR team member or manager
- Assist with HR-related projects and initiatives as needed
- Maintain accurate records of all HR-related inquiries and issues
- Ensure compliance with HR policies and procedures
- Collaborate with other HR team members to continuously improve HR service delivery
- Other responsibilities as defined from time to time
SKILLS & QUALIFICATIONS:
- Bachelor's degree in HR or related field
- Minimum of 5+ years of experience working on a HR Service Desk platform, such as FreshService
- Minimum of 5+ years of experience managing Core HR, People operation function for multinational companies (US, EMEA)
- Strong knowledge of HR policies, procedures, and programs
- Excellent communication skills, both verbal and written
- Strong customer service skills with a customer-focused attitude
- Ability to work in a fast-paced environment and handle multiple priorities
- Strong problem-solving and analytical skills
- Attention to detail and accuracy
- Ability to maintain confidentiality and handle sensitive information
- Experience on workday is preferred
- Proficient in MS Office, including Excel, Word, and PowerPoint
- Contribute to knowledge management, ensuring FAQs and self-service content are current and user-friendly
- Ensure HR processes are standardised, clearly documented and easy to follow for both HR colleagues and business users
If you meet these requirements and are passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.
Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
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What We Do
Skillsoft (NYSE: SKIL) is a global leader in corporate digital learning, focused on transforming today’s workforce for tomorrow’s economy. The Company provides enterprise learning solutions designed to prepare organizations for the future of work, overcome critical skill gaps, drive demonstrable behavior change, and unlock the potential in their people. Skillsoft offers a comprehensive suite of premium, original, and authorized partner content, including one of the broadest and deepest libraries of leadership & business skills, technology & developer, and compliance curricula. With access to a broad spectrum of learning options (including video, audio, books, bootcamps, live events, and practice labs), organizations can meaningfully increase learner engagement and retention. Skillsoft’s offerings are delivered through Percipio, its award-winning, AI-driven, immersive learning platform purpose built to make learning easier, more accessible, and more effective. Learn more at www.skillsoft.com.
Skillsoft provides a comprehensive selection of cloud-based corporate learning content, including courses, videos, books, and other resources on Leadership Development, Business Skills, Digital Transformation, Technology & Developer, and Compliance. Percipio’s intuitive design engages modern learners and its consumer-led experience assists in accelerating learning.
Why Work With Us
We are all about “Making Work Matter” and strongly believe in the life changing impact of learning. Our team is passionately focused on helping people achieve their fullest potential through learning and development. We are always looking for game changers wanting to make an incredible impact within a purpose driven environment.
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