We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Analyst, PBM Financial Operations – Revenue Cycle is responsible for supporting several clients, developing relationships, and striving to receive timely payments.
This position requires strong collaboration and communication skills as it is necessary to work cross-functionally with other internal and external teams, including, but not limited to Billing, Cash Application, Sales Operations, Finance, and Accounting. The candidate will continually monitor the billing and collections process to ensure that any communications, collection efforts, and adjustments have been documented and recorded on the clients AR.
Specifically, this candidate will be responsible for:
- Key Client Collections oversight
- Manage a region of client accounts, minimizing past-due balances and ensuring timely collections
- Maximize cash flow, reduce risk exposure, ability to work with clients to resolve issues quickly, while communicating and escalating effectively.
- Premier focus on consistent process improvement opportunities
- Perform detailed research of claims and outstanding balances.
- Identifying root cause and resolve trends and issues with minimal supervision
- Client Focus
- Manage Clients with invoice dollar amounts ranging from $1M-$50M per billing cycle.
- Collaborate with clients to ensure invoices are paid timely according to their agreed upon payment terms
- Reconcile financial data regarding payments applied and outstanding balances to ensure accounts are in good standing
- Recognize Client trends and preferences and ensuring they receive world-class service
- Provide direct communication with the client on past-due balances, credits, or other events that require manual intervention to resolve
Required Qualifications
- 1+ years of experience in Microsoft Office, specifically Excel and Word
- 1+ years of experience in one of the following: Medical and/or Pharmacy Reimbursement OR Accounts Receivable experience.
Preferred Qualifications
- Bachelor’s Degree in Accounting, Finance, Management, Economics, or equivalent degree
- Able to work with a highly accountable team in a fast-paced environment and quickly learn complex computer applications
- Communicate effectively and uphold excellent customer service and demeanor in challenging situations and escalated calls
- B2B Collections
- Desire to grow within role and within the organization as a whole
- Proficiency in Adobe Acrobat
- Strong analytical, organizational, communication, and interpersonal skills
Education
- Bachelor's degree required and/or an equivalent work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$43,888.00 - $93,574.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 1+ years of experience in Microsoft Office (Excel and Word)
- 1+ years of experience in Medical and/or Pharmacy Reimbursement OR Accounts Receivable
- Bachelor's degree in Accounting, Finance, Management, Economics, or equivalent work experience
- Ability to work with a highly accountable team and quickly learn complex computer applications
- Strong analytical, organizational, communication, and interpersonal skills
- B2B collections experience
- Proficiency in Adobe Acrobat
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
