Analyst, Payment Solutions

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.   

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Analyst, Payment Solutions

Our Opportunity:

This position is responsible for the governance and daily operational support of the end-to-end life cycle of our gift card programs. In this role, individual will utilize problem solving and analysis to drive business outcomes and respond to franchisee owners’ inquiries. The role requires coordinating and managing offshore team members in execution of daily routines as well as dealing with escalations.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week.

Core responsibilities:

• Performing monthly reconciliations and journal entries for our Gift card program
• Performing root cause analysis and problem solving for any disputes and inquiries sent by franchisees
• Liaison with our gift card and banking partners to execute on tasks (e.g., merchant setup and logistics) and to resolve disputes
• Data analysis and reporting for core processes
• Managing team to ensure proper tracking and achievement of Key Performance Indicators (KPI’s)
• Ensure end to end process SOPs are current and executed against

Qualifications:

• Bachelor’s Degree Required
• Knowledge/experience working with and analyzing large data sets
• Strong Microsoft Excel skills (e.g., pivot tables, v-lookups)
• Basic Accounting knowledge for booking journal entries
• Experience in gift cards is NOT required, but a nice to have
• Should be customer centric, problem solver and detail oriented
• Ability to prioritize tasks and have an ownership mentality

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.