Analyst, Operations

About Anteriad  

We are not just another B2B solution provider. We're problem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drive real results for our clients. Whether it's through innovative technology or deep analysis, we're committed to finding the best path to growth for every one of our customers.  

Why Join Our Operations Team? 

As a key member of the Operations team, the Operations Analyst plays a foundational role in supporting day-to-day operational activities and ensuring the accuracy of data and lead deliveries. This entry-level position involves assisting with data review and analysis, maintaining organized records, and helping uphold quality standards across processes. You will collaborate with cross-functional teams to support client deliverables, contribute to process documentation, and identify areas for operational improvement. The role also includes entry-level reporting and data analysis to support business decisions, providing insights that help guide operational strategies. This is a remote position.  Ideal candidates will be located in the Louisville, KY area. 

Work with a collaborative team and provide top-rated solutions to Fortune 500 companies. This is an exciting opportunity for an intelligent, energetic, and self-motivated individual. 

Anteriad means “always moving forward” and we apply that to our company culture by tirelessly promoting an environment that allows our employees to thrive:  

• Flexible PTO & Company Holidays 
• Flexible Schedule  
• Continuous Professional Training and Development  
• Mix Of Collaborative & Independent Work
• Community Outreach Opportunities via Anteriad Cares  
• Professional Global Mentoring Program - Career Guidance From Leadership  
• Great Benefits For You And Your Family

Benefits We Bring To You:  

• Comprehensive medical (choice of 3 plans), dental and vision coverage 
• Company paid short-term disability, long term disability and life insurance 
• Optional supplemental life, accident and critical illness insurance plans 
• 401K with company match 
• Flexible PTO and generous paid holiday schedule 
• Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks)

What You’ll Do: 

• Collect and organize data from various sources (databases, reports, interviews) to support operational decision-making. 
• Assist in the analysis and interpretation of operational data to identify trends, inefficiencies, and areas for improvement. 
• Prepare detailed reports and summaries that communicate findings and recommended solutions to Operations Management and cross-functional teams. 
• Participate in process mapping and documentation to support the design and implementation of new or improved procedures and workflows. 
• Provide timely and accurate support by responding to internal inquiries and client requests related to operations, policies, and systems. 
• Support collaboration with departments such as Operations, Customer Success, and Sales by assisting with operational tasks and helping identify opportunities to improve processes. 
• Contribute to the creation and maintenance of clear, written procedures and standard operating procedures (SOPs). 
• Support project management activities and initiatives to ensure the timely delivery of tasks and objectives. 
• Serve as an internal resource for verification and validation of data and call outputs. 
• Review data intent and internal feeds to ensure accuracy and quality. 
• Ensure high-quality final lead deliveries for key accounts, including removing non-qualified leads based on campaign criteria. 
• Conduct detailed online research to validate and qualify data records. 
• Communicate corrections and resolutions across departments to ensure accuracy and alignment. 
• Manage multiple assignments while meeting tight audit deadlines. 
• Perform additional duties as assigned. 

What You’ll Bring:  

• 1-2 years' experience, ideally in a quality control, operations, or customer support role. You are a strong communicator, self-starter, and collaborative contributor with a passion for accuracy and improvement. 
• Ability to work independently with minimal supervision 
• Highly self-motivated with a strong work ethic and eagerness to learn and grow 
• Comfortable working in fast-paced environments while maintaining attention to detail 
• Strong verbal and written communication skills with a professional and courteous tone 
• Quick learner with the ability to adapt to changing processes, platforms, and expectations 
• Strong problem-solving and analytical skills 
• Proficient with web research and Google search tools 
• Good organizational skills with the ability to manage time and tasks effectively 
• Collaborative team player with a positive, solutions-focused approach