Analyst, North America Client Services

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.
 

The Client Services department is responsible for the quarterly and semi-annual distribution of royalty statements and payments to UMPG clients. Our main objective is to provide best-in-class service to both internal and external parties via the relationship between the Client Services team, our clients, and the greater UMPG Administration team.

Responsibilities within the department include financial analysis, adjustment calculation, payment invoicing, vendor maintenance, support for our online portal, UMPG Window, fielding general inquiries from our clients, as well as ad hoc projects based on department needs. All these tasks serve the department’s main purpose – making sure our writers and contract partners are paid on-time and providing exemplary customer service.
 

The role of Analyst serves to support the department in ensuring quarterly goals and deadlines are met, with an emphasis on providing excellent customer service to our clients.
 

Job Functions:

• UMPG Window (client portal) account creation & maintenance.

• Assist in quarterly and semi-annual payment and statement generation, as well as out-of-cycle payment requests.

• Correct data errors and anomalies, provide research, and answer requests for business and financial information related to works and income from both internal and external customers.

• Review and deliver vendor maintenance forms submitted by clients, including client outreach to obtain the necessary tax and banking documents for vendor creation.

• Assist the department with quarterly close-out reviews.

• Answer queries received via customer service email inbox and phone hotline.

• Ad hoc projects and responsibilities as required in response to changing business requirements.

Job Requirements:

• Fast and accurate data-entry with attention to detail and understanding of how that data affects other departments and processes.

• A self-starter who can identify issues and propose and implement solutions in response to day-to-day challenges within the role.

• A quick learner who is comfortable numerically with financial and royalty calculations. Someone who feels at home performing research and analysis of client issues and capable of drawing meaningful information and insight.

• Natural communicator who is comfortable interfacing and collaborating with both external and internal clients.

• Solid Microsoft Office skills, particularly Excel, with the ability to learn customized systems.

• Preferred candidate will have experience with task management software, as well as financial systems – SAP preferred.

• A collaborative team member able to work with the Director, Coordinators and colleagues in the North America and Global Administration teams.

• Adaptable with the ability to prioritize so that client needs are met consistently.

• Responds appropriately to direction regarding deadlines, deliverables, key performance indicators and service levels.

• Ability to escalate issues appropriately in a timely and professional manner.

Experience:

• 3+ years of experience within the music publishing industry.

Education:

• Bachelor’s Degree preferred, with a focus on music business management.

Perks Playlist:

• Be part of an entrepreneurial, global organization that values authenticity, drive, creativity, relationships, and a competitive spirit

• Comprehensive medical, dental, vision, and FSA options, as well as:

  • 100% coverage for out-patient mental health services

  • Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)

  • A lifetime fertility support allowance of $30,000 to plan participants

  • Student Loan Repayment Assistance and Tuition Reimbursement

  • 100% immediately vested 401(k) match on the first 5% of your contribution on eligible compensation

• Variety of ways to prioritize much-needed time away from work including:

  • Flexible Paid Time Off (PTO) for exempt employees

  • 3-weeks PTO for non-exempt employees

  • 2-weeks paid Winter Break

  • 10 Company Holidays (including Juneteenth and Wellbeing Day)

  • Summer Fridays (between Memorial Day and Labor Day)

  • Generous paid parental leave for every type of parent

Check out our full overview of benefits on the Perks Playlist page of the career site.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.
Universal Music Group is an Equal Opportunity Employer

We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah.

For more information, please click on the following links.

E-Verify Participation Poster: English / Spanish

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Salary Range:

The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.  All candidates are encouraged to apply.