Job Description:
WHO WE ARE:
Exemplar Luxury Group, formerly Saks Global, is the luxury collective that comprises iconic luxury retailers, Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most esteemed names in luxury and deep customer relationships enhanced by the industry's most comprehensive insights, Exemplar Luxury Group is uniting coveted brands with unrivaled customer experiences.
YOU WILL BE:
Execute daily transaction monitoring and analytical deep-dives across the Merchandise Not Received (MNR) and Refund Not Received (RNR) domains. This role focuses on identifying anomalies, analyzing financial loss trends, investigating root causes, and collaborating with cross-functional teams to mitigate financial risk while safeguarding the customer experience.
WHAT YOU WILL DO:
Fraud Investigation & Trend Analysis: Analyze customer transactions and claims to spot fraudulent trends (e.g., MNR/RNR, high returns, abuse, friendly fraud) and build evidence- backed decisions to accept or reject them
Proactive Prevention & Rule Creation: Turn investigation insights into actionable rules and preventive measures to neutralize recurring fraud patterns and secure operational controls
Confidentiality & Strategy: Maintain strict confidentiality over all investigative data while actively contributing to cross-functional business strategies and continuous process improvements
WHAT YOU WILL BRING:
Strategic and Analytical Expertise: Proven experience in Fraud platform with strong analytical thinking to translate data into actionable insights and measurable outcomes
Innovation and Continuous Improvement Mindset: Commitment to staying ahead of emerging technologies, tools, and best practices in loss prevention to continuously enhance operational efficiency and security posture
YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:
Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact [email protected].
Skills Required
- Proven experience with fraud platforms
- Strong analytical thinking to translate data into actionable insights and measurable outcomes
- Experience analyzing customer transactions and claims for MNR/RNR, high returns, abuse, or friendly fraud
- Ability to turn investigation insights into rules and preventive measures
- Maintain strict confidentiality over investigative data
- Collaborate with cross-functional teams and contribute to process improvements
- Commitment to staying current on emerging technologies, tools, and loss-prevention best practices
What We Do
Saks is the premier digital platform for luxury fashion in North America. Driven by a mission to help customers express themselves through relevant and inspiring style, we serve as a destination to explore and discover the latest in luxury from established and emerging designers. Our expertly curated assortment features sought-after names in women’s, men’s and kids’ fashion, as well as beauty, home and lifestyle merchandise. Through Saks.com and the mobile app, we provide access to professional stylists, inspiring editorial content and interactive events. Our differentiated approach seamlessly combines elevated online experiences with in-person services through an exclusive partnership with the Saks Fifth Avenue stores. Visit Saks.com for more information.
