Analyst, Mission Control

About Us:
DailyPay, Inc. is transforming the way people get paid. As the industry's leading on-demand pay solution, DailyPay uses an award-winning technology platform to help America's top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job, while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.
The Role:
This individual will work a Friday - Tuesday shift and ideally train Monday - Friday for their first ~3 weeks.
DailyPay is seeking an analytical and detail-oriented self-starter to join our rapidly growing company. As a Mission Control Analyst I, you will be accountable to execute on a variety of high-volume, data-rich processes as part of proactive monitoring operations. You will utilize alerts, tickets, and dashboards to identify, remediate, and/or escalate operational alerts and monitors as part of our 24/7 Mission Control function. You may also be called on to identify anomalies or trends within specific functions to aid in root cause analysis as needed.
In this role, you'll utilize standard operating procedures and information from multiple sources to make data-driven decisions, execute initial troubleshooting, and initiate action with appropriate partners. Success in this role will rely on a combination of detailed understanding of DailyPay's operational monitoring functions, attention to detail, and ability to execute tasks with high quality in a fast-paced environment.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:

• Develop expertise in our product, configuration, and backend processes
• Monitor and manage DailyPay's operational, risk management, and revenue dashboards/metrics
• Analyze and monitor operational data/trends to mitigate risk exposure
• Identify operational anomalies using data from multiple sources
• Investigate alerts and provide initial troubleshooting to prevent service outages
• Collaborate with internal teams to ensure processing is completed efficiently
• Report, troubleshoot, and manage incidents through to resolution
• Provide on-call assistance for incident and alert notifications
• Partner with Global Operations leaders and cross-functional teams on process improvement initiatives
• Support various other operational tasks as needed
• Availability to work outside of normal business hours occasionally may be required

What You Bring to The Team:

• Bachelor's degree or relevant experience in an operational, technical, or real-time monitoring environment
• Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
• Ability to execute recurring tasks with a high level of accuracy
• Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge
• Ability to take initiative and be proactive in problem-solving
• Flexible scheduling to meet needs outside normal business hours

Nice to Haves:

• Experience with monitoring, data analytics, incident management, business intelligence, or systems analysis
• Auditing or quality assurance experience
• A degree in Information Services, Information Technology or a related field
• Strong and cross-functional communication skills
• Experience with payroll or money movement products, processes, and controls
• Experience in Technology or Financial Services fields

What We Offer:

• Competitive compensation
• Opportunity for equity ownership
• Private health insurance option
• Employee Resource Groups
• Fun company outings and events
• Generous PTO Allowance
• 5% Pension contribution

#BI-Remote #LI-Remote
Pay Transparency. DailyPay takes a market-based approach to compensation, which may vary depending on your location. Additionally, this role may be eligible for variable incentive compensation in addition to stock options. Where a candidate fits within the compensation range for a role is based on their demonstrated experience, qualifications, skills and internal equity.
Belfast Compensation Range
£26,000 - £31,000 GBP
DailyPay does not accept and will not review unsolicited resumes from search firms.
DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organisation where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.
We are an equal opportunities employer and welcome applications from all sections of the community.