POSITION SUMMARY:
Oversees a team of analysts responsible for the coordination, training and implementation of the clinical applications. The primary responsibility is to ensure that applications are well supported and that implementations are properly executed to meet organizational standards. The Applications Analyst IV must possess a thorough understanding of medical terminology, technology and clinical workflows. As an assigned application and department liaison, this position will be responsible for coordinating training, troubleshooting, configuration and error resolution for new and existing applications. This position involves working closely with end-users and ITS management staff to manage the development and implementation of new features and functions. The Applications Analyst IV partners with their assigned departments and helps to identify user requirements, utilize available technologies, develop detailed interface and conversion specifications and recommend software solution options. For large scale projects, this role will take the lead in the development and implementation of new features or enhancements. Projects are likely to include; identifying user requirements, developing detailed interfaces, planning for system conversions and recommending software solution options. For other projects, this role will provide oversight and project management to a team of analysts.
Position: Analyst IV/Team Lead - Epic Community Connect
Department: EHR
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
Associate's degree in Computer Science, Information Management or related field (or equivalent combination of formal education and experience). Bachelor's degree preferred.
EXPERIENCE:
At least five years of information systems experience as a senior clinical/business analyst or project manager required.
KNOWLEDGE AND SKILLS:
- Demonstrated ability to mentor, guide and motivate direct reports through demonstration of best practices.
- Capable of supervising all aspects of day-to-day operations and support.
- Demonstrated analytical, problem-solving and conceptual skills.
- Strong software and application knowledge required, with base knowledge of relevant technologies preferred.
- Excellent verbal and written communication skills.
- Solid understanding of business environment and operations.
- Able to identify complex problems, their probable causes, their impact on operations, report them to the appropriate parties, offer possible solutions, and decide on the optimal course of action while exhibiting judgment and realistic understanding of issues; able to independently and/or collaboratively bring problems to complete resolution.
- Close attention to detail, ability to carefully monitor processes and organize and maintain a system of records.
- Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
- Provide quality customer service and serve as an exemplary representative of Information Systems.
- On-going communication, feedback and follow-through with customers/peers are essential
- Negotiate and acquire resources as necessary to appropriately implement projects.
- Assure work assignments for team are completed in accordance with an established project timeline.
Equal Opportunity Employer/Disabled/Veterans
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Boston Medical Center, located in Boston’s historic South End, is a private, not-for-profit, 567-bed, academic medical center and the primary teaching affiliate for Boston University School of Medicine.
Recognized for its high-quality, nationally ranked and comprehensive medical care for the entire family, patients have access to the most current treatment and advancements at BMC. BMC physicians lead the way in pioneering new therapies that impact the care of patients locally and worldwide.
In 2013, BMC made the decision to invest in a four-year campus redesign that includes additions to buildings, upgrades to existing structures, and an expansion of the Emergency Department. Once completed, the redesign will provide clinical workspaces with state-of-the-art facilities and equipment to solve BMC's most pressing care delivery needs.
Already complete, the hospital’s Shapiro Center is Boston’s newest outpatient care facility and features a quarter-million square feet of clinic space, key support services, one of the region’s most technologically advanced pharmacies, and a bright, spacious café. Housed in a facility that provides world-class, patient-centered care at every visit, BMC doctors are among the best in their field. Many are recognized annually as “Top Doctors” in their medical and surgical specialties by publications such as U.S. News & World Report and Boston magazine.
Boston Medical Center is also the largest safety net hospital in New England and extends into the community as a founding partner of Boston HealthNet, a network of 15 community health centers throughout Boston serving more than a quarter million people annually.
No matter whom you meet at BMC, all are committed to providing every patient and family member with the highest quality of care, respect, warmth and compassion.
