As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
What will you do at Ciena?
Learn:
- SD-WAN and Multi-Cloud secure connections
- Cloud-based firewalls, IDS & IPS
- Enterprise Network
- Enterprise Wi-Fi & BLE
- Remote Access
Implement:
- Products – Ciena, VeloCloud, Zscaler, Aruba, Juniper, Palo Alto, Fortinet, F5
- Cloud – Azure, AWS, OCI Interconnections, Firewalls & Web Application Firewalls
Operational Support:
- Participate 24x7 scheduled On-call rotation
- Handle trouble ticket escalations from Service Desk, other IT teams or Business Units
- Drive escalations to resolution with technologies vendors
- Own Root Cause Analysis and Long-Term Fix
Automation:
- Orchestration & Configuration Management – Terraform & Ansible
Documentation:
- Generate & maintain via Agora, SharePoint Online and JIRA
EDUCATION AND EXPERIENCE
- B.S. degree computer science, related degree or relevant experience
- 5 - 8 years concentrated experience in the area of IT Network Infrastructure
- Require active working experience with network infrastructure, Wi-Fi, or firewalls solutions
- Strong knowledge of firewall management – Palo Alto or FortiGate
- Experienced in network troubleshooting tools (Protocol Analysis hardware/software & packet sniffer)
- Firewall, Wireless technology certifications desired, but not required
- Knowledge of Azure, AWS or OCI is a plus
CANDIDATE PROFILE
- Strong interpersonal skill with emphasis on collaboration, communication & organization
- Reliable work ethic to drive commitments to deliverables
- Open-minded to accept feedback to adjust then grow
- Be a Change Advocate to think and do things differently
- Growth mindset to keep learning
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
Top Skills
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world. For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future. Corporate/Brand Values: • Customer First • Integrity • Velocity • Innovation • Outstanding People We're the perfect size for you to make an impact. W Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
Gallery
