We are seeking an Analyst, IT – Intune MDM to support the day-to-day management of corporate mobile devices in a global enterprise environment.
This role focuses on iOS, iPadOS, Android, corporate mobile phones, tablets, and other mobile endpoints managed through Microsoft Intune and related MDM technologies.
You'll work closely with Senior MDM, Intune, JAMF, and Endpoint Engineers to support device enrollment, application deployment, configuration, troubleshooting, and a consistent end-user experience across mobile platforms.
Key Responsibilities
Support day-to-day administration of Microsoft Intune for mobile devices.
Assist with enrollment and management of iOS, iPadOS, and Android devices.
Configure and maintain mobile device policies, profiles, restrictions, and application assignments.
Support deployment and updates of enterprise mobile applications.
Troubleshoot device enrollment, synchronization, application, and configuration issues.
Monitor device compliance and assist with remediation activities.
Support Apple Business Manager and Android Enterprise enrollment processes.
Assist with device onboarding, replacement, refresh, and retirement activities.
Provide technical assistance for escalated mobile device issues from support teams.
Work with Intune and JAMF Engineers to maintain a consistent experience across mobile and endpoint platforms.
Assist with Blue Yonder, rugged devices, and warehouse handheld scanners as the role develops.
Participate in testing, pilot deployments, mobile technology rollouts, and endpoint projects.
Maintain technical documentation, runbooks, and knowledge articles.
Required Qualifications
2–5 years of experience supporting mobile devices, MDM platforms, or enterprise endpoint technologies.
Familiarity with Microsoft Intune or another enterprise MDM solution.
Working knowledge of iOS/iPadOS and/or Android devices.
Understanding of mobile device enrollment, configuration, application deployment, and troubleshooting.
Strong troubleshooting, communication, and teamwork skills.
Willingness to learn additional MDM and endpoint technologies.
Preferred Qualifications
Experience with Microsoft Intune mobile device management.
Familiarity with Apple Business Manager, Android Enterprise, or Zero-Touch enrollment.
Exposure to Blue Yonder, Zebra, Honeywell, rugged devices, or warehouse mobility technologies.
Familiarity with Microsoft Entra ID and enterprise authentication.
Experience with ServiceNow or similar ITSM tools.
Why This Role Matters
You'll be part of the Endpoint Engineering team helping keep corporate phones, tablets, and other mobile devices reliable and ready for employees to use. You'll work alongside experienced MDM, Intune, JAMF, and Endpoint Engineers while building deeper skills in enterprise mobility, Intune, Apple and Android management, rugged devices, and modern endpoint management.
Skills Required
- 2-5 years of experience supporting mobile devices, MDM platforms, or enterprise endpoint technologies
- Familiarity with Microsoft Intune or another enterprise MDM solution
- Working knowledge of iOS/iPadOS and/or Android devices
- Understanding of mobile device enrollment, configuration, application deployment, and troubleshooting
- Strong troubleshooting, communication, and teamwork skills
- Willingness to learn additional MDM and endpoint technologies
- Experience with Microsoft Intune mobile device management
- Familiarity with Apple Business Manager, Android Enterprise, or Zero-Touch enrollment
- Exposure to Blue Yonder, Zebra, Honeywell, rugged devices, or warehouse mobility technologies
- Familiarity with Microsoft Entra ID and enterprise authentication
- Experience with ServiceNow or similar ITSM tools
Mattel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mattel and has not been reviewed or approved by Mattel.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Unlimited paid time off for many salaried roles, generous holiday schedules, and flexibility programs are highlighted across company materials. Practices like half‑day Fridays or end‑of‑year breaks appear in some areas, though specifics vary by team and location.
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Healthcare Strength — Healthcare Strength: Comprehensive medical, dental, vision, and disability coverage is paired with an Employee Assistance Program, mindfulness tools, and on‑site fitness centers at key locations. Recent updates add a company‑paid at‑home cancer‑screening program for those enrolled in medical plans.
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Parental & Family Support — Parental & Family Support: Paid leave for new parents, phase‑back‑to‑work options, and global fertility and family‑building resources are emphasized. Select campuses offer on‑site childcare, and adoption assistance and caregiver support are included.
Mattel Insights
What We Do
We are a purpose driven company with a mission to create innovative products and experiences that inspire, entertain, and develop children through play. We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it. Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Monster High and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming and digital experiences, music, and live events. We operate in more than 35 locations and our products are sold in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Mattel is recognized for the second year in a row as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.
