The primary function of the Relocation Accounting Service Team analyst is to answer incoming inquiries sent by Global Operations regarding the reimbursement of customer expenses. The Analyst must assist in resolving expense issues, while ensuring that customer and client needs are met in a timely, efficient manner through delivery of Top Block Service. This team is designed to act as a help desk for Global Operation by using systems such as Service Now to manage the inquiries and facilitate communication between the departments. Please note this role has working hours of 11am - 7:15pm Mon-Fri.
Your Role & Accountabilities:
• Recognizes and communicates Relocation Accounting procedures to internal customers
• Liaison between Global Operations and Relocation Accounting and Payroll Teams
• Adheres to Premier Executive services and Rush Expense processes
• Answers phones on Relocation Accounting Service line
• Resolves Service Team tickets within ServiceNow
• Special Projects as needed
Who You Are:
• Active demonstration of Cartus’ core values
• Excellent customer service skills
• Customer focus
• Attention to detail
• Planning and organizing
• Teamwork
• Analysis/problem solving
• Excellent communication skills
• Judgment/decision making skills
• Flexibility/initiative
• Relationship building/interpersonal/influencing skills
• Managing multiple priorities
Experience You Need:
- Customer service experience (relocation experience preferred)
- Demonstrates analytical, critical thinking, and problem-solving skills
- Time management skills with ability to multi-task in deadline driven environment
- Strong planning, organizational and process management skills
- Internally motivated and self-starter
- Demonstrates abilities to partner effectively with other teams
- Bachelor’s Degree in related field preferred (Accounting, Finance, Business)
- ServiceNow experience preferred, but not required
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
Skills Required
- Customer service experience
- Relocation experience
- Analytical, critical thinking, and problem-solving skills
- Time management and ability to multi-task in a deadline-driven environment
- Planning, organizational and process management skills
- Self-motivated, proactive initiative
- Ability to partner effectively with other teams
- Bachelor's degree in Accounting, Finance, Business or related field
- ServiceNow experience
- Excellent customer service and communication skills
- Attention to detail and judgment/decision-making skills
- Ability to manage multiple priorities and work in a team
What We Do
Coldwell Banker The Real Estate Centre (CB-TREC) is an Ontario based real estate brokerage with offices in Toronto, Vaughan, Newmarket, Barrie, Innisfil, and Orillia. Their experienced team of residential and commercial agents operate across southern Ontario, helping clients reach a wide range of real estate goals. Originally founded in 1906, the Coldwell Banker brand was built on a commitment to professionalism and customer service which remains the cornerstone of our business philosophy today. Coldwell Banker is one of the oldest real estate companies in the country and this experience has helped us achieve the highest sales volume of any national real estate franchise* — double our nearest competitor. A Different Kind Of Brokerage At Coldwell Banker The Real Estate Centre, creating opportunities for our clients and our people is the foundation of our business. So whether you’re ready to buy a home, sell your existing one, or are looking for a rewarding new career, creating the right opportunity for you to achieve your dream is the core principle that’s helped us consistently grow our brokerage since 2000. Our Team Coldwell Banker TREC has Sales Representatives that cover both residential and commercial real estate. Their knowledge and experience can guide you through the real estate process and help you with all the details before, during and after the sale.
