Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Technical Support Engineer provides global technical support for automated chemistry analyzers and related systems. This role is responsible for creating service documentation, delivering technical training, and supporting field service engineers. The position also plays a critical role in ensuring service readiness for new product launches by collaborating with cross‑functional teams such as R&D, Quality Assurance, and Manufacturing. The role requires strong technical expertise in electrical or mechanical engineering, along with the ability to communicate effectively with domestic and overseas stakeholders in English.
Key Responsibilities:
- Provide advanced technical support for automated chemistry analyzers by responding to complex or escalated customer inquiries, understanding their technical issues, assessing their needs, and offering troubleshooting guidance to field service engineers as well as recommending alternative products or services when appropriate.
- Create and update service documentation such as service manuals and technical bulletins.
- Respond to technical inquiries from field service engineers and provide necessary technical information.
- Plan and deliver technical training sessions for key product specialists in each region.
- Participate in new product development projects, conducting serviceability assessments and preparing service readiness (technical documents, training materials, etc.) for product launch.
- Collaborate closely with global and domestic cross‑functional teams, including R&D, Quality Assurance, and Manufacturing.
- Support continuous improvement activities related to product quality, reliability, and service operations.
Qualifications:
Required
- Experience in Electrical or Mechanical Engineering.
- Minimum 5 years-experience in technical support engineering or development/engineering for electromechanical products such as medical device, industrial equipment.
- Ability to communicate with overseas stakeholders in English across all four skills—reading, writing, speaking, and listening.
- Bachelor’s degree with 5+ years business experience
Preferred
- Knowledge of HTML, XML, SGML, or related markup/document technologies.
- Experience using CRS applications such as ServiceMax, Oracle, or similar field service management systems.
- Experience in industries such as in‑vitro diagnostics or medical devices.
- Experience using 3D‑CAD tools.
Bring more to life.
ライフサイエンス、診断、バイオテクノロジー分野で、あなたの可能性を最大限に発揮し、社会に確かな価値をもたらす仕事に挑戦しませんか。
Beckman Coulter Diagnostics は、Danaher グループ（15社以上の事業会社で構成）の一員として、人々の健康を支えることを使命に、革新的な診断ソリューションを提供しています。私たちの仕事は、世界中の医療現場で日々活用され、患者さんのより良い医療につながっています。
私たちは、一人ひとりの多様な視点や意見を大切にするカルチャーを重視しています。また、Danaher Business System（継続的改善のための独自の仕組み）を活用し、アイデアを確かな成果へとつなげています。
90年以上にわたり、Beckman Coulter Diagnostics は臨床診断分野のリーディングカンパニーとして、診断検査室の価値向上に挑戦し続けてきました。当社の製品・ソリューションは、世界中の病院、検査機関、研究所、クリニックなどで使用され、毎時100万件以上の検査が実施されています。新たな医療の可能性を切り開く研究から、迅速で信頼性の高い検体分析、より適切な診断判断の支援まで――私たちは、医療現場で働く方々が安心して最善の医療を提供できるよう、さまざまな形で貢献しています。
▶ Danaher Business System についてはこちら
https://www.danaher.com/how-we-work/danaher-business-system
仕事の内容：
テクニカルサポートエンジニアは、自動化学分析装置および関連システムに関するグローバルな技術サポートを担当します。
技術文書から製品の操作マニュアルや保守マニュアル等の作成
フィールドサービスエンジニアからの技術問合せへの対応、技術情報の提供、トレーニング実施
新製品開発におけるサービス性検討、上市に向けたサービス体制準備（技術資料、教育等）
国内外、他部門（研究開発、品質保証、製造等）と連携した業務になります。
応募要件：
必須要件
大卒以上
電気または機械工学の基礎知識
電気、メカ、組み込み制御など複合的な製品のサービスサポート業務または開発業務の経験がある。（例：医療機器、産業用機器等）
海外のステークホルダーと英語の４つ能力（読み、書き、話す、聞く）でやり取りが可能。
※ 海外出張、海外オフィスとのコミュニケーション（メール、電話会議等）が発生します。
Microsoft Word, Excel, Power Point, Adobe Acrobat等の基本的なOAスキル。
歓迎要件
英語力 （TOEIC６５０点以上、海外駐在経験等）
３D－CAD使用経験
HTML、XML、SGML等の知識
CRSアプリケーション（オラクル、Service Max等）の操作経験
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Skills Required
- Experience in Electrical or Mechanical Engineering
- Minimum 5 years-experience in technical support engineering or development/engineering for electromechanical products such as medical device or industrial equipment
- Ability to communicate with overseas stakeholders in English across all four skills
- Bachelor's degree with 5+ years business experience
- Knowledge of HTML, XML, SGML, or related markup/document technologies
- Experience using CRS applications such as ServiceMax, Oracle, or similar field service management systems
- Experience in industries such as in-vitro diagnostics or medical devices
- Experience using 3D-CAD tools
Danaher Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Danaher Corporation and has not been reviewed or approved by Danaher Corporation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical plan options alongside dental, vision, life, disability, and mental health support. Wellness initiatives and support programs such as an EAP and vaccination or fitness offerings add breadth beyond core insurance.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching and options such as pre-tax and Roth contributions. Broader financial rewards such as performance bonuses and access to equity or an employee stock purchase plan are also described.
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Parental & Family Support — Parental leave and family-building support are described as available, including maternity and paternity leave and fertility assistance. Childcare and eldercare support are also highlighted as part of the overall package.
Danaher Corporation Insights
What We Do
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. A global network of more than 25 operating companies, we drive meaningful innovation in some of today’s most dynamic industries through our operating companies in four strategic platforms: Life Sciences, Diagnostics, Water Quality and Product Identification. The engine at the heart of our success is the Danaher Business System (DBS), a set of tools that enables continuous improvement around lean, growth and leadership. Through the ingenuity of our people, the power of DBS and the impact of our meaningful technologies, we help realize life’s potential in ourselves and for those we serve.
