The Business Analyst provides customers with a high quality and consistent level of proactive and professional IT service, to maintain the technology needs that run their businesses. Business Analyst will work to create and maintain positive customer relationships that foster open communication, reliability, trust, and service loyalty. Additionally, the Business Analyst’s assignments are varied and complex, requiring action, judgment, and critical thinking.
Responsibilities:
- Delivery of projects with consistent scope expectations including:
- Management throughout the lifecycle of the delivery process
- Consistent generation and delivery of acceptance criteria for business requirements
- Ensure a successful transition to the Support
- Produce deliverables in alignment with JM documentation standards
- Manage and deliver support requests, enhancements, and projects for assigned business units/products
- Create and maintain positive customer relationships that bolster open communication, reliability, trust, and service loyalty
- Partner with external and internal customers and vendors to evaluate business needs and work with teams on solutions
- Elicit, organize, translate, study, and assist in prioritizing technical and business level functional requirements
- Document business, system processes and requirements when applicable
- Perform on-call assignments as needed
- Other duties assigned by management
- Cross-training to learn applications across the application portfolio
- Learn the processes and tools needed to perform the role successfully
Qualifications :
- Must have a BS/BA/MBA degree
- At least two years of experience in business systems analysis
- Must possess IT industry knowledge
- Be able to comprehend business acumen along with key business drivers
- Must have well-developed analytical, problem-solving, and decision-making skills
- Passionate for delivering exemplary customer service
- Ability to adjust the approach to meet all types of customer communication styles, preferences, and management levels
- Proficient in translating technical verbiage and complex processes into business-friendly terms
- Must possess exceptional and clear interpersonal, written, and verbal communication skills
- Demonstrate ability to quickly build rapport and reply to customers in a compassionate manner
- Must be a self-starter and be highly flexible and adaptable
- Must be highly organized and have excellent follow-up skills
- Must be comfortable with challenging the status quo and championing change
- Ability to work well with others, promoting healthy relationships and building strong team dynamics
- Ability to prioritize work and meet deadlines while delivering high-quality outcomes
- Ability to comprehend the impact of changes in business strategy
- Ability to think abstractly, identify patterns, and generate ideas and solutions
- Maintains a calming demeanor in fast-moving situations
- Must be able to work in the office at least 3 days a week
- Preferred CBAP-certified
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.
JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.
DISABILITY ACCOMMODATIONS
If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at [email protected] for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.
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What We Do
JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $16 billion in revenue and more than 4,500 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities. Driven by exceptional performance, current subsidiaries are in the automotive, financial services and franchising industries. Its family of companies includes: Southeast Toyota Distributors, the world’s largest independent distributor of Toyota vehicles; JM&A Group, a company committed to improving automotive dealers’ performance by offering Finance & Insurance products and services, dealership training and consulting; World Omni Financial Corp. (dba Southeast Toyota Finance), a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast; JM Lexus, one of South Florida’s leading Lexus dealers; DataScan, a provider of solutions for wholesale asset financing and inventory risk management; and Home Franchise Concepts, a multi-brand franchise network consisting of Budget Blinds, Tailored Living featuring PremierGarage, Concrete Craft, AdvantaClean, Kitchen Tune-Up, Bath Tune-Up and Two Maids & A Mop. JM Family has earned various awards for its culture, products and services, including 23 consecutive years on Fortune’s 100 Best Companies to Work For list.
