Analyst I, Process Improvement

I. Job Summary
With limited supervision, act as a liaison between the business, senior leadership, and technology teams on operations, process redesign / improvement, process management, new systems, and enhancements of existing systems. The Process Improvement Analyst I conducts business process analysis, needs assessments and cost / benefit analysis for technology enabled projects; conducts process root cause analysis and redesign, and / or serve in program / product management roles on significant, inter-departmental projects within SBS in an effort to align operations, process, and technology with business initiatives. The Process Improvement Analyst I will work in both independent lead roles (partnered with other senior business leaders), or as part of 3 or more small project teams at a given time.
II. Essential Duties and Responsibilities
 

• Conduct business process analysis & redesign including responsibilities for creating process mapping, pareto analysis, side-by-side observation, presentation building, and communication to leadership of identified problems and solutions.
• Communicate and coordinate with business stakeholders working cross departmentally to determine/document business and user requirements, process flow definitions, and functional specifications
• Collaborate with IT and business subject matter experts to document and communicate requirements for small to medium IT projects & enhancements.
• Track status of projects, build & maintain timelines, manage risks/issues, and communicate project status to appropriate leadership.
• Works with business stakeholders to ensure adoption of process/technical changes are effectively and efficiently rolled out
• Review project progress and evaluate results for accuracy and efficiency
• Drive business transformation – change the current state into a more effective and efficient future state aligned to goals and objectives
• Leads and drives development and design of new training curricula as needed to enhance adoption of key IT programs using a train the trainer approach
• Monitor work processes, procedures and expenses, and establish programs which drive team performance toward departmental and organizational goals
• Oversee the efficient operation and cost-effectiveness of operating systems and programs.
• Make recommendations & help implement improvements to the current state processes to improve operational quality, speed, or customer experience

III. Qualifications 
A. Required Qualifications 
 

• Bachelor's Degree (accredited) in Science, Technology, Engineering, or Math, or in lieu of degree
• High School Diploma or GED (accredited) and 4 years of relevant work experience.
• 2 years of relevant work experience (in addition to the education requirement).

B. Preferred Qualifications 

• Experience with Vizio, Lucid Charts, or related technology
• Experience in Data Analysis (SQL, Power BI, or related BI tools)
• Experience Presenting (Insight, Storytelling, and Deck Creation) 
• Experience with Knowledge Management (Documentation)
• Lean Six Sigma Certification 

IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
 

The expected base pay range for this on-site office position is $59800-$85905. This range represents a good-faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors, including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
 

In addition, this position is eligible for a bonus.

V. Benefits 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 
 

If this sounds like the opportunity that you have been looking for, please click Apply.

About UsABOUT WM

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.

About the TeamWhat is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities.