About Us
Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!
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Job Summary:
The Analyst I, Media Strategy position plays a key role in maintaining, monitoring and improving the documentation fulfillment and quality necessary to Resurgent’s inventory management. This position reports to the
Manager of Media Strategy.
Roles & Responsibilities:
Conducts new media document mapping and communicates with the team that loads documents into Resurgent’s system, and manually indexes documents as needed
Works with 12-16 sellers to remediate issues with corrupt files, missing documents or other remediation items
Maintains and updates contract parameters and media sources in Media Tracking applications
Manages the ad-hoc request queue for media documents
Manages regular smoke detector type reports and exception reports that monitor regular document fulfillment
Ad-hoc data analysis to dive into issue identification, provide data trending analysis and reporting required for slides and departmental updates.
Qualifications/Skills:
1 + years of experience performing business data analysis, back-office collection administration, or other collection industry related work experience preferred.
Ability to grasp downstream process impact and data structure requirements.
Ability to define problems, collect and analyze data and assist in solution development.
Manage multiple tasks simultaneously, dealing with competing priorities and short timelines in a dynamic environment.
Works well as an individual contributor and collaboratively within a team environment.
Ability to work with a wide range of colleagues, tailor communication style, and work through conflict in a positive manner.
Proficient in MS Word, Excel (charts, formulas, pivots) and PowerPoint for slide creation.
Visio or process mapping tools a plus.
SQL or other programming language experience a plus.
Actively seek opportunities to improve SQL skills, data knowledge, and knowledge of Resurgent’s business processes as role progresses.
Educational Requirements:
Bachelor's degree in an analytical or quantitative field preferred.
Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
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What We Do
Resurgent Capital Services, a member of the Sherman Financial Group, is a manager and servicer of domestic and international consumer debt portfolios for credit grantors and debt buyers. We manage accounts across the credit spectrum including performing accounts, sub- and non-performing accounts, secured accounts, and unsecured accounts. Currently, we have offices located in Greenville, SC, and Cincinnati, OH.
