Analyst I, Distributor logistics
Location: Ahmedabad
Our Company
- The Kraft Heinz Company is revolutionizing the food industry - we will be the most profitable food company powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete. As a global food and beverage powerhouse, Kraft Heinz represents over $29 billion in revenue and is the 3rd largest food and beverage company in North America and 5th largest in the world. At Kraft Heinz, to be the BEST food company, growing a BETTER world is more than a dream - it is our GLOBAL VISION. To be the best, we want the best - best brands, best practices and, most importantly, the best people.
Overview:
The Business Analyst- Logistics is responsible for driving Operations with excellence. The candidate would be expected to smartly align the priorities of Business stakeholders to multiple internal and external stakeholders. She/ He is expected to be work with a continuous improvement mindset and show exceptional customer centricity. The role in the bidding is calling for expertise in facilitating the order to cash process, with expertise in global customer order management, a flair for customer management and a capability to manage situations on the fly.
Key Responsibilities:
- Order to Cash oversight: manage and oversee the full OTC process.
- Order management & processing: Planning for shipments, consolidations & containerizations, pull/ push orders to meet payload goals for primary and secondary networks, accurately create and manage customer orders in the system - ensuring all information is accurate and complete
- Customer communication: serve as the primary point of contact for customers regarding customer status, delivery schedule, and any issues that arise during the order process.
- Order management compliance: ensure that OTC process in compliant with internal rules.
- Process metric management: Partner alignment and teamwork activities, critical metric Monitoring and Root Cause Analysis
- Process improvement: identify opportunities and work with the gross functional team to implement best practices and improve overall efficiency.
Key Interfaces:
- Supply Chain Stakeholders across markets, Transporters, Shippers, Direct Order Customers
- Business Processes: Logistics Processes, Invoicing, Warehouse management processes, Control tower Operations , Carrier/ Shipper management, Documentation and compliances
- Within KHC, this role will work very closely with Operations functions across global zones, GBS, Global Logistics, Supply Planning and IT
Requirements:
- 3 - 6 years of experience in order/customer management
- Working Knowledge in SAP, Salesforce, Ariba will be an added advantage
- Hands on work attitude and customer centric. Bias towards Action
- Excellent Interpersonal skills, Strong written and verbal communication skills. Must fluently speak English.
Location(s)
Ahmedabad - Venus Stratum GCC
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Top Skills
What the Team is Saying
What We Do
Kraft Heinz is a global food company with a delicious heritage.
With iconic and emerging food and beverage brands around the world, we deliver the best taste, fun and quality to every table we touch.
We’re on a mission to disrupt not only our own business, but the global food industry. A consumer obsession and unexpected partnerships fuel our progress as we drive innovation across every part of our company.
Around the world, our people are connected by a culture of ownership, agility and endless curiosity. We also believe in being good humans, who are working to improve our company, communities, and planet.
We’re proud of where we’ve been – and even more thrilled about where we’re headed – as we nourish the world and lead the future of food.
Why Work With Us
We believe that great people make great companies, and we’re growing something great here at Kraft Heinz.
Operating in over 20 global markets, across 9 functions, no matter your career goals, we have a seat at the table for you.
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Kraft Heinz Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We also believe providing a more flexible and agile model is essential in today’s workplace. A majority of our office-based employees will be able to work remotely for up to two days each week.
