Analyst I - Computer Services

Special Instructions
Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

• Social Security Number
• Date of Birth
• Age
• Citizenship Status
• Gender
• Ethnicity/Race
• Marital Status
• Applicant Photos
   

* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Technology Support

General Statement of Job

The Computer Services Analyst I installs, repairs, and maintains computer hardware, peripherals, and software, and provides technical support and assistance to the Computer Services specialists and Computer Services Analyst II.

Specific Duties and Responsibilities

Essential Functions:

• Provides guidance and technical support to computer services specialists.
• Installs, repairs, and provides routine maintenance of computers throughout the college district, as needed.
• Assists the Computer Services Analyst II in the installation, configuration, and management of a variety of hardware.
• Assists in the development of working solutions and the research and testing of new software.
• Works with hardware and software vendors regarding warranty repairs and other issues, as needed.
• Assists in the management of desktop enterprise software application servers and software.
• Assists with the management and maintenance of Sentinel One, Microsoft Endpoint Configuration Manager (MECM), Faronics tools, mobile management and other related desktop enterprise software.
• Assists with the development and deployment of scripts and software packages.
• Responds to client requests for hardware and software quotes and researches any requests for non-standard resources.
• Generates hardware lifecycle reports to identify equipment to be replaced yearly and coordinates computer setups district wide.
• Maintains current knowledge of trends and development in computer hardware, software, and networking.
• Responsible for providing a continuation of service delivery and continuous point of contact for service users and staff alike outside of normal working hours.
• Serves on the Change Management Committee periodically.
• Serves on virtual teams for a variety of projects.
• Travels throughout the college district, as needed.
• Performs other duties as assigned.

Required Education and Experience

• Bachelor’s degree in Computer Information Systems, Networking, Computer Science or related field required.
• At least four (4) years of work experience in a related field required.

Required Knowledge, Skills and Abilities

• Excellent oral, written, and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Demonstrated knowledge with physical and virtual desktops and thin-clients, especially Windows, TCP/IP, SMTP, Active Directory, and group policy.
• Demonstrated knowledge of enterprise antivirus software, imaging software and mobile management tools.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with others.
• Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
• Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using personal means of reliable transportation.
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and/or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals using proper grammar and punctuation
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Checks, Certificates, Licenses, and Registrations

• Security Sensitive position: all applicants are subject to a criminal background check under South Texas College policy.
• In addition, subject to a federal background check.
• Must have or qualify for a valid Texas driver's license and proof of liability insurance.
• A+ and Network+ certifications, preferred.

Physical Requirements

• Exerting up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Bending the body downward and forward by bending leg and spine.
• Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Applying pressure to an object with the fingers and palm.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Ability to make rational decisions through sound logic and deductive processes.
• Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Sitting particularly for sustained periods of time.
• Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Minimum Compensation

Desired Start Date

Posting Close Date (No Close Date if Blank)