Analyst, GWAM Operational Resilience

In today’s rapidly evolving financial services landscape, operational resilience is paramount. It encompasses the ability of an organization to anticipate, prepare for, respond to, and adapt to incremental change and sudden disruptions. As financial institutions face increasing threats from cyber incidents, natural disasters, and regulatory changes, maintaining operational resilience is crucial to safeguarding critical operations and ensuring business continuity. 

As an experienced analyst, the mandate of this role is to assist in the business continuity management (BCM) and resilience of GWAM’s critical processes, ensuring Manulife meets its service commitments to customers and regulators. This role involves developing and executing on strategies to protect essential services and operations. By managing risk and fostering preparedness, you will ensure our business segment thrives during challenges and maintains customer, stakeholder, and regulator trust.

Position Responsibilities: 

Vision and Strategy

• Assist in developing and executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements.

• Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements.

• Establish collaborative relationship with cross-functional stakeholders to address issues and implement solutions.

Critical Operations Identification, Assessment, and Improvements 

• Assist in establishing and executing of GWAM’s operational resilience governance model and deliverables.

• Assist in continuously monitoring internal and external factors to re-evaluate inventory of critical operations and associated actions required.

• Participate in analysis of critical operations including defining scope of critical operations, impact tolerance, end-to-end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identify material points of failure, develop action plans to remediate vulnerabilities, and test readiness of critical operations through severe but plausible scenarios.

• Partner with critical operations owners, Operational Resilience Office, and enable programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions.

• Assist in developing, tracking, and monitoring KPIs and KRIs on GWAM’s operational resilience progress and posture.

Maintain Robust Business Continuity Plan

• Assist in developing and maintaining GWAM’s business continuity plans (BCP), improving completeness and quality of BCP for critical and non-critical processes.

• Facilitate regular testing and simulation exercises to ensure the effectiveness and efficiency of BCPs.

• Ensure BCPs are reflective of critical operations considerations, where applicable, including impact tolerance and material points of failure.

Ensure Exit Plans for Critical Third Parties are Maintained and Tested

• Assist in the validation of critical third parties for GWAM as part of critical operations analysis.

• Partner with third party relationship owners to develop and maintain exit plans for critical third parties.

• Conduct simulation exercise to ensure the feasibility and effectiveness of exit plans.

Qualifications:

• Bachelor's degree in business administration, strategy, operations management, or a related field.

• 4+ years of experience in Wealth and Asset Management, prior experience in global role preferred.

• Proven track record in working on complex, cross-functional, and time sensitive programs that meets business goals and regulatory expectations.

• Strong communication and interpersonal skills.

• Understanding of financial services’ regulations and ability to partner with internal stakeholders, including Compliance and Risk functions.

• Knowledge of discipline of operational resilience and business continuity risk management.

• Experience with executing risk & control self assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process.

• Diligent in maintaining project plans, adhering to a timeline, escalating appropriately and documenting outcomes for reporting to senior stakeholders

• Experience with risk management principles, best practices, and tools.

Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. 

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.