Analyst, GFO, Order Processing

Job Description:

About the Team:

The team resides in our Global Finance Organization (GFO).

About the Role

The Analyst, GFO, Order Processing reviews and troubleshoots sales orders, vendor reports, and reconciles various reports related to order processing and billing. You will be responsible for ensuring orders are processed accurately within a CRM (Customer Relationship Management)/billing system and in accordance with Sales Order Process (SOP) protocol and other defined business rules. Your position will be based at our New Jersey office reporting to the Senior Manager, GFO, Order Processing.

You Will:

• Process and manage Trial, Sale and Cancellation orders into CRM/billing system, ensuring contract compliance.
• Assist Customer Service, Credit Control, Accounts Receivable and Finance departments with account and client queries.
• Provide backup and data related to billing for Financial Audits.
• Participate in new product introductions by being a liaison between Product Managers and Billing department, identifying new processes that may be required and communicating product information.
• Train – both on process flow and Salesforce functionality.
• Participate in testing on key system upgrade initiatives, including creating documentation and test case development.
• Contribute to client retention through strong customer focus and attention.
• Work closely with the Sales, Customer Service, and BPO teams to ensure that all order process functions are executed in a timely and accurate manner.
• Work closely with Finance, Credit Control, Accounts Receivable, and Customer Service teams to ensure that communication is effective and that all issues are followed up promptly.
• Work closely with Legal and Tax departments to ensure legal and tax related documentation is in alignment with legislation.

You Have:

• 0 - 1 years of experience
• A positive outlook on change and a flexible approach to the work environment, adjusting effectively to new work structures, processes, requirements, or cultures.
• Superior interpersonal and organizational skills with a solution-oriented approach to problems and attention to details.
• Ability to accurately follow a large set of procedural guidelines.
• Ability to develop and use collaborative relationships to facilitate the accomplishment of work goals.
• Excellent time and resource management skills to ensure that work is completed efficiently.
• Strong working knowledge of Microsoft Applications, primarily Excel (can perform complex functions).
• Knowledge of Customer Relationship Management (CRM) and billing systems (preferred).

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

Learn more about all our US benefits

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Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Finance

Job Category:

Finance

Union Status:

Union role

Pay Range: $55,000 - $70,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..