If you’re looking for a meaningful career, you’ll find it here at Webster Bank, a division of Santander Bank, N.A.. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
The Analyst Fraud Risk Management is required to analyze bank transactions, new accounts, and customer behavior to identify anomalous activity and potential risk to the customer and the bank. The position will need to document their findings and take appropriate action and escalate appropriately to prevent losses to our customers and the bank. The position will need to work directly with clients and other colleagues to mitigate losses.
What you will do
Monitors transactions across multiple delivery channels to identify trends and patterns of fraudulent activity and takes appropriate action.
Reviews output of daily account warning reports using automated scoring system; researches fraudulent information or discrepancies.
Mitigates identified potential fraud loss by: placing holds/restricting access; preparing STMs; performing necessary due diligence.
Recommends closure of accounts deemed risky or suspicious; performs account maintenance as necessary.
Review exception items on a daily basis.
Provide phone support for calls from banking centers and the call center.
Maintains accurate records to ensure accurate reporting and adherence to applicable laws and regulations.
Based upon research and findings, makes recommendations to management for updates to fraud prevention strategies.
Provides internal support to retail personnel on all issues concerning fraud and suspicious activity.
Skills and Abilities
Working knowledge of banking laws and regulations.
Strong analytic and computer skills – Microsoft Word, Excel, Power Point
Ability to work independently in high volume environment with attention to detail.
Ability to be flexible with work hours and daily workload requirements depending on need.
Education Qualifications
Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent work experience preferred
Experience Qualifications
3-4 years of experience in retail operations, wire/ACH, branch supervision, compliance, audit, investigation, law enforcement or related field required
The estimated salary range for this position is $60,000.00 to $70,000.00. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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Santander Holdings USA, Inc. and its subsidiaries (“Santander”) are equal opportunity employers committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.
Skills Required
- 3-4 years of experience in retail operations, wire/ACH, branch supervision, compliance, audit, investigation, law enforcement, or a related field
- Working knowledge of banking laws and regulations
- Strong analytical and computer skills
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Ability to work independently in a high-volume environment with attention to detail
- Ability to be flexible with work hours and daily workload requirements
- Bachelor's degree in Arts or Sciences or equivalent work experience
Webster Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Webster Bank and has not been reviewed or approved by Webster Bank.
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Leave & Time Off Breadth — PTO, holidays, and volunteer days are generous, with paid parental leave included to support time away needs. Flexibility such as hybrid/telecommuting options further strengthens time-off usability.
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Healthcare Strength — Health coverage spans medical, dental, and vision with HSA/FSA options, telemedicine, wellness incentives, health coaching, and an EAP. The offering is positioned as comprehensive within a broader Total Rewards framework.
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Retirement Support — Retirement programs include a company 401(k) match and an employee stock purchase plan. Financial education and employee banking discounts add to long‑term financial support.
Webster Bank Insights
What We Do
Webster is a leading commercial bank that delivers financial solutions to business, individuals, families and partners. With more than $60 billion in assets, we offer digital and traditional service delivery through our differentiated lines of business: Commercial Banking, Consumer Banking and HSA Bank, one of the country’s largest providers of employee benefits solutions. Webster Financial Corporation and its subsidiaries ("Webster") are equal opportunity and affirmative action employers M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law. © 2021 Webster Financial Corporation. All rights reserved. Webster Bank, the Webster Bank logo and the W symbol are trademarks of Webster Financial Corporation and Registered in the U.S. Patent and Trademark Office.
