Analyst, Franchise Services

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Franchise Services
Job Title:
Analyst- Franchise Services (Payment Processing Domain)
Overview:
The GBSC (Global Business Solutions Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Law and Franchise Integrity team to build a Franchise shared services function. An analyst on the Franchise Services team within the GBSC will be responsible for assisting with Franchise initiatives ranging from, but not limited to, supporting Mastercard customers in areas such as compliance or customer onboarding to assisting with process efficiency and reporting projects.
Are you comfortable with a changing and fast paced environment?
Do you have experience with B2B customers?
Are you committed to customer service?
Are you agile; do you love challenges and consider the business first?
Are you detail oriented?
Role• Support B2B customers in navigating payment industry compliance programs and various activities related to on-boarding customers, registration, card design, variance requests and responding to ad-hoc customer requests. • Ensure customer experience and data quality requirements in accordance to customer governance requirements and Mastercard policies.• Understand and develop process improvements related to supported work streams.• May assist in customer training and education initiatives by preparing communications and materials, etc.• Partner with customers, both internal and external, regarding rules, procedures and processes to ensure compliance and maintain customer satisfaction.• Foster partnerships between GBSC and internal MasterCard business units such as Franchises Management and other stakeholders.• Provides superior customer service according to the GBSC standards in terms of quality, response time, resolution time and adhering to SLAs.• Develop and provide team reporting and insights into supported work streams.• Deliver team metric and speak to key metric and KPIs for supported work streams.
All About You
Strong problem solving and troubleshooting skills
High level of accuracy and attention to detail
Work effectively in dynamic, time-sensitive, high volume environment
Results-oriented, strong follow-through skills
Excellent interpersonal communication skills, both written and verbal with ability to explain processes and policies effectively.
Operational Excellence
Basic understanding of SQL and visual basic.
Strong proficiency with excel and pivot tables.
Exposure to working in customer service, preferably in a B2B environment
Strong ability to align and enhance processes.
Quick learner
Flexible for shift job on need basis.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $68,000 - $112,000 USD