Armada Supply Chain Solutions has been around for more than 100 years and is one of Pittsburgh's largest private companies. We understand that a successful organization starts from the inside. Armada’s culture creates an atmosphere of open planning, innovation, and diversity of thought. The End User Services team is responsible for assisting employees with issues related to end point hardware and software; providing technology for collaboration and managing and supporting the Helpdesk application.
The IT Technical Analyst provides support to on-site and remote users. This role will support Armada corporate headquarters and warehouses located across the United States with innovative technologies for our colleagues and customers.
To meet these goals, the successful candidate should be customer focused and have good verbal and written communication skills. Technically, the candidate will possess a strong understanding of Microsoft products, including Microsoft 365, as well as endpoint protection software. The role also supports printers, mobile devices, workstations, conference room A/V equipment, offsite events, and minimal network trouble shooting.
This role will provide opportunities to interact with all levels of employees, from entry level to the CEO in addressing issues and providing solutions.
Responsibilities:
- Provide all levels of support on end user devices and products
- Manage/deploy/update workstations and laptops, including exploiting tools to ensure laptops and workstations have consistent builds
- Perform helpdesk support for supported products
- Install and support user software based on department practices
- Assist with on boarding of new users
- Document internal practices and procedures
- Monitor and evaluate software and hardware license compliance
- Implement security measures as prescribed by Cyber Security Team
- Perform administrative tasks in support of Office 365
Qualities
- A collaborative team player with strong customer focus
- Detail oriented
- A technical, logical thought process
- Problem-solving and critical thinking skills
- Ability to evaluate processes and recommend improvements
- Ability to prioritize tasks and meet deadlines
- Strong communication skills
Requirements:
- Post-high school degree completion in Information Technology or equivalent technical training in desktop/hardware support
- The position will be primarily in the Pittsburgh, PA area
- Moderate travel to remote sites is required
Preferred Experience:
- 3 – 5 years of experience in desktop/hardware support
- Experience in supporting a helpdesk
Position Type: Full Time
Job Type: Entry Level
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Post-high school degree in Information Technology or equivalent technical training in desktop/hardware support
- Strong understanding of Microsoft products (Microsoft 365/Office 365)
- Knowledge of endpoint protection software
- Experience supporting printers, mobile devices, workstations, and conference room A/V equipment
- Helpdesk application support and general helpdesk support experience
- Good verbal and written communication skills and customer focus
- Ability to perform onboarding, document procedures, and monitor software/hardware license compliance
- Ability to perform minimal network troubleshooting
- Primarily based in Pittsburgh, PA (on-site)
- Moderate travel to remote sites
- 3-5 years of desktop/hardware support experience
What We Do
Armada creates innovative, fully integrated supply chain solutions that improve business performance for our clients, enabling them to best serve their customers. We deliver supply chain solutions with extraordinary Service, powered by Technology, driven by Analytics, operating at Scale. We are revolutionizing the way supply chains are managed by creating resilient and agile networks to manage the challenges of today’s market. Armada believes there’s a better way – a better way rooted in transparency, advocacy, and ingenuity.
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