Analyst, Dispute Operations

Are you a proactive problem-solver with a passion for delivering exceptional customer support? Avant is seeking an Avant Card Dispute Specialist to join our dynamic Fraud Operations team. In this pivotal role, you'll support credit card disputes and fraud claims, support the back-office disputes team, manage complex cases, and drive continuous improvements in our procedures and processes. If you're ready to make a significant impact and contribute to a forward-thinking team, we'd love to hear from you!

What you do:

• Back Office Excellence: Review and respond to Avant Card inquiries and disputes, ensuring timely and compliant processing in line with regulatory requirements

• Fraud Investigation: Investigate and verify suspicious transactions; lead monthly vendor calls to review fraud reports and adjust fraud parameters as necessary

• Financial Reporting: Track and reconcile operating losses and recoveries accurately

• Chargeback Management: Oversee the entire chargeback process, including representations, pre-arbitration, arbitration, and compliance filings

• Regulatory Compliance: Ensure all requests are properly documented, organized, and adhere to bank policies and procedures

• Quality Assurance: Maintain high service standards to guarantee a positive customer experience that aligns with the bank's policies

• Process Improvement: Recommend and implement solutions to enhance efficiency, reduce costs, and expedite processing times

• Team Support: Cross-train and provide backup support to consumer and business credit card teams as needed

• Procedure Documentation: Update and document department procedures in response to regulatory or bank policy changes

• Audit Participation: Support annual and periodic audits as required

  
  

Why you're a fit;

• Expertise: In-depth knowledge of credit card dispute processing regulations and requirements

• Skill Set: Strong written and verbal communication skills, highly organized, analytical, adept at time management, and interpersonal skills

• Attention to Detail: Exceptional focus on detail and accuracy

• Self-Motivation: Ability to prioritize tasks and independently manage daily responsibilities

• Regulatory Knowledge: Familiarity with state and federal consumer credit and lending regulations

  
  

Education & Experience:

• Bachelor's degree or comparable experience

• Minimum of 3+ years' experience in dispute processing and banking is strongly preferred.

• Leadership experience is highly desired.

• Proficient in Microsoft excel 

• SQL & object oriented coding experience highly preferred

Check out our Avant Blog!

We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture.

Why Avant is the place for you:

At Avant, we believe our values make a difference:

Authenticity. We show up to work as our whole selves and make sure others can too.

Collaboration. We can only succeed when we do so as a team.

Problem-Solving. The harder the problem, the more satisfying the solution.

Customer. We are all owners of the customer experience.

Initiative. Plan. Adapt. Get Sh!t Done.

We believe that great ideas come from anyone and anywhere, that everyone is an owner who drives change, and that we have more fun when we work together. We're problem solvers who love collaborating with intelligent and highly-motivated people to reshape the face of digital banking. Avant offers terrific perks and benefits, fun social events with employees who actually like hanging out together, and a flexible growth environment where trying your hand at new projects and being the active owner of your career path is encouraged and supported.

Some of our benefits include:

• Choice of great Medical, Dental, and Vision Insurance Plan options

• 401(k) Match

• Unlimited Paid Time Off

• Flexible Work Environment

• Generous Paid Parental Leave

• Lunch Allowance (Fooda) and In-office Snacks

• WFH Stipends for our Remote Employees

• Access to LinkedIn Learning for Professional Development

• No Meeting Wednesdays - (a.k.a. planned time to Get Sh!t Done)

• Summer Fridays

• Fun In-Office and Virtual Social Events

• And who doesn’t love the swag

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you’re fully vaccinated upon your start date or before working in or visiting our Chicago office. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Subject to applicable law and requests for accommodation.